Full Time Customer Service Executive – Export Jobs, in Thunder Express Selangor - Maukerja

Key Responsibilities

• Handle end-to-end customer service for Import & Export shipments (Sea, Air & Land).

• Prepare and issue quotations for freight charges, customs clearance, haulage, and related logistics services.

• Coordinate shipment arrangements with overseas agents, shipping lines, airlines, transporters, and warehouses.

• Liaise closely with China customers and suppliers, including shipment status updates, documentation requirements, and issue resolution.

• Manage and follow up on shipping documents such as BL/AWB, Invoice, Packing List, COO, and customs-related documents.

• Monitor shipment progress and provide timely updates to customers until cargo delivery is completed.

• Attend to customer inquiries, resolve operational issues, and handle complaints professionally.

• Coordinate with internal teams (Operations, CS, Finance, Warehouse) to ensure smooth shipment execution.

• Ensure all jobs comply with company SOPs, customs regulations, and trade compliance requirements.

• Maintain accurate records, job files, and system updates for all shipments.