Full Time IT Support Intern Jobs, in AI Geek Solutions Sabah - Maukerja

About the role

AI Geek Solutions Sdn Bhd is seeking enthusiastic IT Support Interns to join our growing team in Kota Kinabalu, Sabah. This is a full-time internship opportunity where you will play a vital role in providing technical support and assistance to our valued clients.

What you'll be doing

1. Provide first-level technical support to employees for hardware, software, and networking issues.

2. Assist with the installation, configuration, and maintenance of laptops, desktops, printers, and other IT equipment.

3. Support user account setup, password resets, and access management in systems such as Windows Active Directory, Office 365, or other business applications.

4. Help maintain IT asset inventory and ensure proper documentation.

5. Troubleshoot common software (e.g., Microsoft Office, antivirus, email, VPN) and connectivity problems.

6. Assist IT team in system updates, backups, and security patching.

7. Provide support during company events, system rollouts, or software upgrades.

8. Escalate unresolved issues to senior IT staff and follow up with users until resolution.

9. Learn and apply IT service desk best practices (ticketing system, SLA response).

What we're looking for

1. Currently pursuing a Diploma/Degree in Information Technology, Computer Science, or related field.

2. Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.

3. Familiarity with Microsoft 365, Google Workspace, or equivalent productivity tools is an advantage.

4. Strong problem-solving and troubleshooting skills.

5. Good communication skills and ability to explain technical terms in simple language.

6. Eagerness to learn, with a proactive and positive attitude.

7. Ability to work both independently and as part of a team.

What we offer

At AI Geek Solutions, we are committed to providing a supportive and nurturing environment for our interns. You will have the opportunity to:

1. Gain practical, hands-on experience in an IT support role such as troubleshooting, maintaining IT systems, and supporting end-users with day-to-day technical issue.

2. Receive mentorship and guidance from experienced IT professionals

3. Develop a wide range of technical and soft skills

4. Gain exposure to hardware, software, networking and IT service management practices.

This internship is an excellent steppingstone to launch your career in the IT industry. Apply now and join our dynamic team at AI Geek Solutions!