- Johor Bahru, Johor Johor Bahru Johor Malaysia
Working Location
Job Description
Responsibilities
Responsibility
Join our team and be part of a dynamic retail environment where technical expertise meets exceptional customer service. We are looking for a dedicated Service Technician to ensure smooth service operations and deliver outstanding customer experiences.
Key Responsibilities:
Maintain a clean and safe service area by performing daily cleaning of tools and workspace.
Organise and prioritise pending repair units for efficient workflow.
Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.
Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.
Update service system records throughout the day for accurate status tracking.
Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.
Support in-store activities and company events, ensuring technical readiness and smooth operations.
What We’re Looking For?
Education: Diploma or Certificate in Electronics, IT, or related technical field.
Experience: 1–2 years in technical repair or customer service, preferably in retail.
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Other Requirements:
Physical ability to handle products.
Willingness to work flexible hours, including weekends and events.
Southern Region:
Paradigm Mall, Johor Bahru
Taman Eko Botani, Johor Bahru
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Other Locations Available for Apply:
Northern Region:
Gurney Paragon, Penang
Queensbay Mall, Penang
Sunway Carnival Mall, Seberang Jaya Penang
Gravitas Business Park, Permatang Pauh Penang
Alor Star Mall, Alor Setar Kedah
Village Mall, Sungai Petani, Kedah
East Coast Region:
East Coast Mall, Pahang
Central Region:
Low Yat Plaza, Kuala Lumpur
Merdeka 118, Kuala Lumpur
Seremban 2, Negeri Sembilan
East Malaysia:
SOHO Kuching, Sarawak
tHe Spring Shopping Mall Kuching, Sarawak
Kota Kinabalu, Sabah
Prima Square, Sandakan, Sabah
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