Kerja Sepenuh Masa Customer Service, Gaji tinggi MYR 4,000 di PERANO SDN BHD Selangor - Maukerja

Job Summary

We are looking for a friendly, responsible, and customer-oriented Customer Service Executive to manage customer inquiries and ensure excellent customer experience across all communication platforms. The ideal candidate will assist customers professionally, handle order-related matters, and maintain positive relationships with customers to support the company’s brand image and sales growth.

Key Responsibilities

• Respond to customer inquiries via WhatsApp, social media, email, and phone calls.
• Assist customers with product information, order status, payments, and delivery updates.
• Handle customer complaints and issues professionally and efficiently.
• Process and monitor customer orders to ensure smooth operations.
• Maintain accurate customer records and update order information when necessary.
• Coordinate with operation, warehouse, and marketing teams regarding customer matters.
• Ensure timely response and excellent customer service experience.
• Follow up with customers regarding pending issues or requests.
• Support promotional campaigns, launches, and sales activities when required.
• Ensure communication with customers reflects the company’s branding and professionalism.

Requirements

• Diploma or Degree in Business Administration, Marketing, Communication, or related field.
• Minimum 1–2 years of experience in customer service, retail, or related field.
• Good communication skills in Bahasa Malaysia and English.
• Friendly, patient, and able to handle customers professionally.
• Able to multitask and work in a fast-paced retail environment.
• Basic computer knowledge and familiarity with Microsoft Office or Google Workspace.
• Strong problem-solving and teamwork skills.
• Fresh graduates are encouraged to apply.

Preferred Skills

• Experience in retail or fashion industry.
• Familiar with e-commerce platforms and order management systems.
• Experience handling social media customer inquiries.
• Ability to manage high-volume customer interactions efficiently.
• Experience in live chat support is an added advantage.

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Free parking
• Maternity leave

Work Location: In person