Kerja Sepenuh Masa Business Systems - CRM Automation Executive, Gaji tinggi MYR 3,000 di Addar Global Sdn. Bhd. Federal Territory - Maukerja

Addar Global Sdn Bhd is looking for a Business Systems & CRM Automation Executive to support the company’s internal systems, customer database, CRM workflow, Chatku.AI/blasting setup, reporting dashboard, and sales follow-up tracking.

This role is suitable for someone who is comfortable working with systems, data, customer database, reporting tools, automation setup, and cross-department coordination. The person does not need to be extremely senior, but must be hands-on, organized, detail-oriented, and able to support daily business operations through proper system and data management.

The role will work closely with the Sales & Marketing team, IT, Warehouse, HR, Finance, vendors, and management.

Key Responsibilities1. CRM, Customer Database & Blasting Support

• Manage, clean, update and organize customer database from various platforms.
• Segment customer data based on categories such as leads, existing customers, VIP customers, inactive customers, product interest, campaign source, and other relevant groups.
• Assist in setting up customer blasting through Chatku.AI or other approved blasting/CRM platforms.
• Ensure customer data used for blasting is accurate, updated and properly segmented.
• Work with Sales & Marketing team to support campaign execution from a system and database angle.
• Monitor customer follow-up records and ensure data is properly updated by the relevant team.

2. Sales Follow-Up Reporting System

• Set up and maintain follow-up reporting structure for the Sales team.
• Create reporting formats for hourly, daily, weekly and monthly customer follow-up updates.
• Monitor whether sales reports are submitted according to the required timeline.
• Track customer follow-up status, pending actions, response progress and sales-related updates.
• Assist management in identifying follow-up gaps, overdue actions or poor reporting compliance.
• Improve reporting flow to make it easier for the Sales team to update and for management to review.

3. Business Systems Support

• Support internal business systems used by the company, including sales, warehouse, HR, finance, customer service and operation-related systems.
• Monitor system performance and report any bugs, errors or issues to the relevant vendor/developer.
• Liaise with vendors, developers or external contractors for system troubleshooting, updates, maintenance and improvements.
• Support system implementation, testing, user training and documentation.
• Assist users from different departments when they face system-related issues.

4. Data Reporting & Dashboard

• Prepare basic reports and dashboards for management review.
• Compile data from different departments when required.
• Support reporting related to sales performance, customer follow-up, campaign response, database quality, system usage and operational updates.
• Present data in a clear and easy-to-understand format.
• Assist in improving existing report templates and tracking sheets.
• Use tools such as Google Sheets, Excel, Looker Studio, Power BI or other reporting tools when needed.

5. System Workflow & Automation

• Assist in creating simple workflow automation for internal processes.
• Improve manual reporting and tracking processes through better templates, forms, dashboards or automation tools.
• Support setup of customer journey tracking, sales follow-up reminders, status tagging and reporting structure.
• Ensure workflow is practical, user-friendly and suitable for daily operation.

6. Technical & User Support

• Provide first-level support for system users.
• Troubleshoot basic system, data, access, login and reporting issues.
• Maintain proper documentation for system access, user guides, reporting flow and system-related processes.
• Escalate complex issues to vendors, developers or management when necessary.

7. Data Accuracy, Security & Compliance

• Ensure company data is properly managed, organized and protected.
• Maintain confidentiality of customer and company information.
• Control and monitor access to system/database where applicable.
• Ensure data is not misused, duplicated incorrectly, deleted without approval or shared with unauthorized parties.
• Support backup and documentation practices for important business data.

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Business IT, Data Analytics, Marketing Technology, Business Administration, or any related field.
• 2–5 years of working experience in CRM, business systems, data/reporting, sales operations support, marketing automation, IT support, or related roles.
• Experience handling customer database, CRM system, sales reporting or blasting tools will be an advantage.
• Familiar with Microsoft Excel / Google Sheets.
• Basic knowledge of reporting tools such as Looker Studio, Power BI or similar tools is an advantage.
• Basic understanding of database, data cleaning, segmentation and reporting.
• Comfortable working with different departments and external vendors.
• Able to troubleshoot basic system or data issues.
• Good attention to detail and able to follow deadlines.
• Able to communicate clearly and organize information properly.
• Must be hands-on and willing to support operational tasks.

Added Advantage

• Experience using Chatku.AI, WhatsApp blasting tools, CRM tools, chatbot platforms or customer database systems.
• Experience creating sales follow-up trackers or reporting dashboards.
• Basic SQL knowledge.
• Experience with workflow automation tools.
• Experience working in e-commerce, beauty, retail, customer service, sales support or marketing operations environment.

Candidate Profile We Are Looking For

We are looking for someone who is:

• Organized and detail-oriented.
• Comfortable with systems, data and reporting.
• Able to work independently with minimum supervision.
• Good at solving small system/process problems.
• Willing to learn new platforms and tools.
• Able to coordinate with Sales, Marketing, Warehouse, HR, Finance and external vendors.
• Not just technical, but also understands business operation needs.

Working Hours

Monday to Friday: 8:30 AM – 5:30 PM

Saturday: 9:00 AM - 1:00 PM

Benefits

• EPF, SOCSO & EIS contribution.
• Annual leave and medical leave.
• Career growth opportunity.
• Exposure to CRM, automation, business systems, reporting and company-wide operations.
• Young and growing working environment.

Why Join Us

This role gives you the opportunity to be involved in CRM automation, business system improvement, customer database management, reporting dashboards and cross-department workflow improvement. You will play an important role in helping the company improve how data, systems and follow-up processes are managed.

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Wangsa Maju: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience do you have in CRM, business systems, data reporting or sales operations support?
• Have you handled customer database, blasting tools, CRM tools or reporting dashboards before?
• What tools are you familiar with? Example: Excel, Google Sheets, Looker Studio, Power BI, CRM system, Chatbot, WhatsApp blasting tools.
• What is your expected salary?
• We need to hire urgently, how soon can you start work?
• Have you created or maintained sales follow-up reports before? If yes, briefly explain what type of report.
• Have you managed or cleaned customer databases before?

Work Location: In person