Kerja Sepenuh Masa, Relationship Officer di SalesJourney360 Federal Territory - Maukerja

Company Description

SalesJourney360 provides cost-effective, scalable, and data-driven contact solutions designed to enhance customer and employee experiences throughout the sales journey in South East Asia. As a brand of MNC Tech, a leading business consultancy, we specialize in helping businesses achieve their sales and growth objectives. Through our comprehensive approach, we identify clients' unique needs, offer tailored solutions, and empower teams through integration and training. Our mission is to inspire and empower businesses and individuals to reach their fullest potential.

Role Description

As a Relationship Officer, you will be the key liaison between internal teams and external clients.

In doing so, to be responsible for:

a. Ensuring client satisfaction through achievement of SLAs

b. Participating in an open and collaborative team environment and culture

c. Performing new client setups, moves and changes

d. Addressing client queries via phone and e-mail

e. First level trouble shooting and fault resolution

f. Assisting the testing and implementation of new products and features where required

g. Learning new products and technology where required.

To qualify for this opportunity, you should have:

• 2-5 years’ experience in a Customer Support/Technical Assistance roleEx
• Excellent time management and organisational skills
• Ability to manage priorities with internal and external clients
• A self-motivated and client focused approach and the willingness to go above and beyond for our clients
• Strong communication skills, verbal and written
• An aptitude towards supporting technical products to a non-technical audience
• A passion for working in a fast-paced environment
• Experience with Google Marketing Suite, HTML and JavaScript, or Call Tracking/Telco Services would be a bonus but is not a requirement

Location: This role will be based in Kuala Lumpur, Malaysia.