Kerja Sepenuh Masa Fashion Retail Supervisor, Gaji tinggi MYR 3,900 di Lifestyle Retail Malaysia Federal Territory - Maukerja

KEY RESPONSIBILITIES

Department Management and Store Standards

· Maximize department sales and productivity metrics in line with shop targets

· Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff

· Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

· Ensure and monitor all products are price tagged and bar-coded before display

· Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized

· Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence

· Ensure the highest standards of housekeeping, health standards are maintained in store at all times

· Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts

· Optimize floor space based on merchandise availability, storylines and product sell –off

· Inspect merchandise for quality control and report any defects

· Ensure on-time clearance of all soiled and damaged merchandise

· Ensure on-time completion of random pricing checks on products

· Monitor and implement sales promotion and event in the stores

Store Merchandise/ Merchandising

· Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate

· Ensure and monitor promotions, sell offs and ageing stocks

· Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items

· Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team

· Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store

· Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

· Execute price revisions suggested by corporate

Customer Service

· Monitor and ensure adherence of customer service standards within the department

· Provide customer satisfaction by delivering exceptional customer service

· Carry out regular training to ensure clear understanding of the departments, products, make, features, selling skills and after sales service

· Communicate appropriately with customers including proactive greeting and acknowledgement

· Deal with customer queries and complaints effectively

· Follow procedures for dealing with specific customer orders

· Ensure confidentiality with respect to Landmark retail/store sales information

· Never say “No” to customer

People Management

· Support induction of new recruits through buddy system

· Hold weekly and monthly meeting to communicate performance high and lows

· Monitor and facilitate complaint resolution of direct reportees/team members

· Coach and sponsor sales associate within the department

· Oversee deployment and drive motivation levels of the team members

· Mentor team members to ensure greater customer service orientation

REQUIREMENTS

· Excel Knowledge

· Should be a Team Player

· Good Communication & Presentation skills

· A Hard worker with good Problem-Solving skills

What we offer

At Landmark Group we are committed to providing our employees with a rewarding and fulfilling work experience. We offer competitive salaries, medical cover, generous employee discounts, and opportunities for career advancement. Additionally, we prioritise the well-being of our team members and provide access to various health and wellness initiatives.

About us

Max Fashion is a leading value fashion retailer globally, known for our diverse range of trendy and affordable clothing and accessories. Our mission is to empower our customers to express their unique style and confidence through our wide selection of products. With a strong presence in Malaysia & rapid expansion, we are dedicated to providing an unparalleled shopping experience to our customers.

Apply now to join our exciting team and be a part of our growth journey!

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM3,900.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Work Location: In person