jobs in ADECCO PERSONNEL PTE LTD

Kerja Sepenuh Masa Customer Experience Support Specialist (Tech MNC- EAST- UP3.4K), Gaji tinggi SGD 3,000 di ADECCO PERSONNEL PTE LTD Islandwide (Singapore) - Maukerja

Customer Experience Support Specialist (Tech MNC- EAST- UP3.4K)

SGD3,000 - SGD3,000 Sebulan

Islandwide (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • Islandwide (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

The Opportunity

  • Adecco is partnering our client, a famous Tech MNC
  • We are looking for a Customer Experience Support Specialist
  • Work arrangement - 5 days work week
  • Work location - Tampines
  • The role will start out as a contract
  • Candidates who are immediately available/ able to start work within short notice will be preferred



The Talent

  • 1 year of experience in customer-facing support roles, ideally within service or mobility industries.
  • Excellent communication skills, including the ability to handle high-pressure or unclear situations professionally.
  • Strong command of written and spoken English, with the ability to explain technical topics in simple terms.
  • Experience using customer support platforms such as D365, Slack, Jira, or Zendesk.
  • Strong technical aptitude and adaptability in fast-paced, evolving environments.
  • Comfortable working on weekend (5 days work week)
  • Plus point - Prior experience assisting passengers in sectors such as public transport, aviation, hospitality, or ride-hailing.


Job Description

  • Customer Support: Provide real-time assistance via hotline and ticketing systems; resolve routing or boarding issues and reassure passengers during unexpected scenarios.
  • Incident Management: Act as first responder during carrides; handle safety-related incidents, execute emergency SOPs, and coordinate with internal teams and emergency services.
  • Feedback & Experience: Capture Customer feedback, report usability issues, and suggest improvements to enhance service quality.
  • Onboarding & Education: Guide first-time Customer on safety features and app usage; maintain FAQs and conduct onboarding sessions for diverse passenger groups.


Next Step

  • Prepare your updated resume
  • Send your resume to *************
  • All shortlisted candidates will be contacted

Liu XinYang



EA Licence Number: 91C2918



Personnel Registration Number: R1988872


















Peringatan Penting

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