Kerja Sepenuh Masa Service Advisor (with Automotive Background), Gaji tinggi MYR 2,300 di EV Supreme Sdn. Bhd. (BYD Batu Pahat) Johor - Maukerja

Job Summary

The Service Advisor acts as the primary point of contact between customers and the service department. They are responsible for understanding customer concerns, recommending appropriate services, coordinating with technicians, and ensuring a smooth and positive service experience.

Key ResponsibilitiesCustomer Interaction

• Greet customers and provide a welcoming, professional service experience.
• Listen to customer concerns, ask relevant questions, and accurately document vehicle issues.
• Explain recommended repairs, service options, and maintenance needs clearly and confidently.
• Provide repair estimates and obtain customer authorization before work begins.

Service Coordination

• Create and manage repair orders in the system.
• Communicate customer concerns to technicians clearly and effectively.
• Follow up with technicians on service progress and update customers on job status.
• Coordinate vehicle pickup or delivery schedules.

Sales & Upselling

• Recommend scheduled maintenance and additional services based on vehicle condition and manufacturer guidelines.
• Promote service packages, warranties, and promotions.
• Ensure customers understand benefits and value of suggested services.

Quality Assurance

• Review completed repairs for quality and accuracy before vehicle delivery.
• Conduct final customer walkthrough and explain repair work performed.
• Handle customer concerns or complaints in a professional and timely manner.

Administrative Tasks

• Maintain accurate records of service transactions, estimates, and invoices.
• Process payments and handle billing queries.
• Track parts availability and coordinate with the parts department.
• Schedule service appointments and manage workshop capacity.

Job Types: Full-time, Permanent

Pay: RM1,900.00 - RM2,300.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person