Kerja Sepenuh Masa, Import - Export Operations MY (Executive) di BASF Asia-Pacific Service Centre Sdn. Bhd. Federal Territory - Maukerja

Objectives of the Position:

• Ensure effective execution of inbound and outbound transportation (Import & Export) including documentation and system (SAP TM) processes
• Maintain accurate reporting, cost control, and compliance with company and regulatory requirements
• Drive timely issue resolution, escalation, and continuous improvement across logistics operations
• Support monitoring of service provider performance against defined KPIs

Main Tasks:

1. Operations Management

• Manage end-to-end Import & Export shipment processes (Air, LCL, FCL, ISO, tanker, parcel tanker)
• Coordinate shipment arrangements with LLP, LSP, warehouse, PPC, and stakeholders
• Prepare and validate shipping documentation and ensure proper system updates (SAP TM)
• Handle MDB block release and shipment readiness validation
Troubleshoot system or operational issues impacting shipment execution

2. Reporting & Analytics

• Prepare and manage operational reports including:
• LLP Rework Report
• LCL/Air KPI Report
• TCO Report
• Demurrage & Detention Report
• Freight Cost Clean-up (weekly & monthly)
• FCV bi-weekly updates
• Validate data with LLP/LSP and ensure submission within defined timelines
Analyze deviations and drive corrective actions

3. Cost Control & Billing

• Verify freight invoices and resolve discrepancies with FCV and LSP
• Manage trailer detention and demurrage/detention validation and approval
• Perform freight cost clean-up and ensure closure of open items
Support PR issuance based on PO balance review and operational requirements

4. Claim & Issue Management

• Manage Claim Billing and Non-Conformance Management (NCM)
• Act as coordinator for insurance claims involving Legal, warehouse, and service providers
• Investigate root causes and implement corrective actions for operational issues
Maintain issue logs and ensure closure of all reported cases

5. Spot & Rate Management

• Manage spot rate requests (FCL, LCL, Air, Flexi, ISO) when not covered under contracts
• Ensure proper approval prior to shipment execution
Maintain spot rates and supporting documentation in systems and SharePoint

6. Compliance & Audit

• Perform health checks on operations and documentation compliance
• Ensure all supporting documents are properly archived (SharePoint / TM / systems)
• Support internal and external audit requirements
Ensure compliance with VGM (SOLAS) and other regulatory requirements

7. Knowledge & Process Management

• Develop and maintain Work Instructions (WI), guidelines, and job aids
• Upload and maintain documents in KNOWIT and SharePoint
Support process improvements and system enhancements

8. Stakeholder & Service Provider Management

• Liaise with LLP, LSP, procurement, warehouse, PPC, finance (FCV/P2P), and Hub teams
• Monitor service provider performance against KPIs
• Support performance reviews and continuous improvement initiatives
Handle enquiries related to shipment arrangements and logistics rates

9. System & Data Management

• Maintain SAP TM master data including route, partner (Z5), and cost elements
• Support troubleshooting on shipment cost, FOB value, and invoice generation issues
Ensure data accuracy and system compliance

Minimum Education and Qualification Required for the Position:

• Education: Degree or above in international trade, logistics, supply chain or business management. Advanced diploma to be considered for candidates with more years of experience in customs and international trade.

• Working Experience:

• 1–3 year’s experience in Import/Export operations, logistics coordination, and documentation
• Exposure to working with logistics service providers (LLP/LSP)
• Experience in SAP TM / MM and chemical industry is an advantage

• Technical & Professional Knowledge:

• Proficient in Microsoft Office (Excel, PowerPoint, Word)
• Knowledge of SAP TM processes and transportation management systems
• Strong analytical and problem-solving skills
• Ability to manage multiple stakeholders and operational priorities
• Good communication skills (written & spoken English)
• High level of ownership, accountability, and attention to detail