Kerja Sepenuh Masa Branch Supervisor, Gaji tinggi MYR 2,800 di PR Venture Selangor - Maukerja

Job Description
Key Responsibilities

Daily Operations Management

• Ensure the outlet's daily operations run efficiently and without disruptions.
• Take proactive steps to resolve operational challenges and address customer service issues while maintaining high service standards.
• Consistently monitor inventory levels and manage restocking to maintain optimal stock without excess ordering.

Staff Management

• Lead and supervise outlet staff, ensuring their performance meets operational expectations.
• Prepare and manage work schedules to ensure adequate manpower for each shift.
• Conduct training and coaching sessions to foster team spirit and improve individual and team performance.

Customer Service

• Ensure a high level of customer service is delivered consistently across the outlet.
• Respond to customer complaints or feedback promptly and professionally to ensure customer satisfaction and loyalty.

Sales & Productivity Management

• Work closely with the team to achieve sales goals and enhance overall outlet productivity.
• Track daily sales performance and generate reports for management review.
• Analyze sales patterns and provide recommendations for improvement.

Compliance & Safety

• Ensure that all staff adhere to company SOPs and safety procedures at all times.
• Uphold strict standards of cleanliness, hygiene, and workplace safety.

Requirements

• Minimum Diploma in Business Administration, Retail Management, or a related field.
• At least 2–3 years of supervisory experience, preferably in retail or food & beverage.
• Strong leadership abilities with the capacity to motivate and lead a team.
• Excellent interpersonal and communication skills.
• Able to work independently and manage outlet operations with minimal supervision.
• Strong problem-solving skills and the ability to make quick decisions under pressure.
• Proficient in Microsoft Office and basic knowledge of POS systems.
• Willing to work shifts, including weekends and public holidays.
• Results-driven with a strong focus on delivering customer satisfaction.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Education:

• STM/STPM (Preferred)

Experience:

• Supervising: 1 year (Preferred)

Work Location: In person