Kerja Sepenuh Masa, Section Head, Application Services di OCBC Federal Territory - Maukerja

Roles and Responsibilities:

• Manages a portfolio of mission critical applications in the bank.
• Manages local and cross border services delivery and ensure it meets SLA and KPI which includes service improvement, recovery and resolution
• Manages risks related matters associated to the applications under the portfolio
• Stakeholder management – reporting to senior management on health of service delivery, application risks status, deliverables and progress updates
• Works closely with management and counterparts in Singapore as part of delivery
• Manages business units’ key stakeholders in terms of service delivery, key issues and expectation
• Manages and monitor service delivery and performance of various vendors
• Manages contracts and financial matters of applications under the portfolio
• Plan, implement and monitor departmental budgets, ensuring budget are achieved together with cost savings target
• Plan and implement cost savings and cost avoidance initiatives as well as improving productivity
• Plan development of individual skills to support current and future departmental objectives cum direction
• People management – Manage resources and recruitment, manage and review team performance including performance appraisals

Requirements:

• Degree in Computer Science/ IT or related fields
• Preferably at least 10 years of working experience in IT
• Minimum 5 years of working experience in managing and leading a team of at least 15 people in the capacity detailed above
• Experienced and ability to act & manage on 24x7 basis when there is an escalation on critical production issues
• Demonstrates leadership quality and positive mindset of growing and motivating the team, service improvement and result/deliverables-based
• Pleasant personality with good communication and interpersonal skills.
• Knowledge in Banking IT environment and experience in managing mission critical applications will be a plus.