Kerja Sepenuh Masa, Lead Workplace Services di UOB Federal Territory - Maukerja

Key Responsibilities

Technical Leadership & Ownershi

• p
  Act as the technical lead for M365, Exchange, and workplace infrastructure service
• s.Provide guidance, mentoring, and knowledge sharing to L2/L3 engineer
• s.Own platform health, capacity planning, and continual service improvement initiative
• s.Drive architectural decisions and best practices across collaboration, VDI, and endpoint environment

s.
Platform Administration & Supp

• ort
  Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Onli
• ne).Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experie
• nce.Manage endpoint management solutions (e.g., device compliance, patching, security baselin
• es).Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analy

sis.
Unified Communications & Workplace Ser

• vices
  Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration feat
• ures).Collaborate with network and voice teams to resolve communication-related i
• ssues.Ensure seamless user experience across collaboration and communication

tools.
Security & Com

• pliance
  Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA so
• lutions.Ensure compliance with enterprise security policies, including endpoint and access c
• ontrols.Oversee secure access using IT Admin LAN and Production VDI environments for privileged ope
• rations.Enforce governance and privileged access management pr

ocesses.
Automation & Opt

• imization
  Use PowerShell scripting and automation tools to improve operational e
• fficiency.Identify opportunities for process automation and proactive m
• onitoring.Drive continuous improvement initiatives for system reliability and pe

rformance.
Incident & Service

• Management
  Lead major incident management (MIM) calls for workpla
• ce services.Perform advanced troubleshooting and triage of platform-rel
• ated issues.Work closely with the Workplace IT Service Desk for escalations and after-ho

urs support.
Stakehold

• er Engagement
  Collaborate with cross-functional teams including infrastructure, security, and
• applications.Act as a point of escalation for business-criti
• cal incidents.Provide reporting, insights, and recommendations

to management.

• Job Requirement
  Have 8–12 years of experience in M365, Exchange, and enterprise workplace
• infrastructure.Stro

1. ng expertise in:
   Exchange (On-Prem /
2. Hybrid / Online)M365 collab
3. oration ecosystemVMw
4. are Horizon (VDI)Endpoint man
5. agement platformsUnified Commu

• nications support
  Hands-on experience with security and mobility tools (MDM, MFA, T
• rend Micro, etc.).Strong scripting and automation skills (Powe
• rShell preferred).Proven experience in leading teams or acting
• as technical lead.Excellent problem-solving, communication, and stakeholder