Kerja Sepenuh Masa, Concierge di SSRV WP Kuala Lumpur - Maukerja

Position: Concierge
Department: Property Management
Location: Bukit Jalil
Working Hours: Shift Basis

The Concierge is responsible for managing front-of-house operations at the building lobby, providing assistance to tenants and visitors, and ensuring smooth coordination with security and facilities management teams while maintaining high standards of customer service.

Key Responsibilities

• Act as the first point of contact for tenants, visitors, and contractors entering the building.

• Register and manage visitor and contractor access in accordance with building procedures.

• Provide general information, directions, and assistance related to the building and tenant offices.

• Handle tenant enquiries, service requests, and complaints, and escalate issues to the Property Management team when necessary.

• Coordinate with security personnel and maintenance teams regarding incidents, maintenance issues, or building operations.

• Receive and record parcels, courier items, and deliveries addressed to tenants and notify them accordingly.

• Maintain visitor logs, delivery records, and daily operational records.

• Ensure all visitors, contractors, and vendors comply with building rules, safety requirements, and access procedures.

• Assist during emergency situations, fire drills, or evacuation procedures in accordance with building emergency response plans.

Requirements

• Minimum SPM or equivalent qualification.

• Experience in customer service, front desk, or building management is an advantage.

• Good communication and interpersonal skills.

• Presentable, courteous, and service-oriented personality.

• Able to work on shifts, including weekends and public holidays if required