Kerja Sepenuh Masa E-commerce Customer Service - Dispute Resolution Officer (6 days work), Gaji tinggi MYR 2,300 di BLM Imaging Sdn. Bhd. Federal Territory - Maukerja

Key Responsibilities1. Customer Service (E-Commerce)

• Respond promptly to customer inquiries on e-commerce platforms such as Shopee, TikTok Shop, and Lazada.
• Handle customer complaints, returns, refunds, and exchange requests professionally and efficiently.
• Assist customers with product information, order placement, and troubleshooting issues.
• Monitor and respond to customer reviews and feedback on online platforms.
• Coordinate with operations and warehouse teams to ensure timely order fulfilment and delivery.

2. Returns, Refunds & Dispute Management

• Manage and monitor return, refund, and dispute cases across e-commerce platforms.
• Investigate disputed return/refund claims and liaise with customers, warehouse, logistics, and platform support teams to resolve issues.
• Submit appeals and supporting evidence for invalid, incorrect, fraudulent, incomplete, or policy non-compliant return/refund requests.
• Follow up closely on dispute cases to ensure timely resolution and minimise company losses.
• Maintain proper records and documentation for all dispute and refund cases.

3. Offline Sales (Non-Walk-In)

• Handle offline customer orders received via direct messages, phone calls, email, or WhatsApp.
• Prepare and manage invoices, quotations, and payment follow-ups for offline sales.
• Coordinate with operations and warehouse teams to process and ship offline orders.
• Build and maintain good customer relationships through follow-ups and support.
• Identify opportunities to upsell or cross-sell products based on customer needs.

Key Requirements

• Diploma in Business Studies, Administration, Marketing, E-Commerce, or equivalent.
• Fluent in English and Bahasa Malaysia.
• Basic skills in content writing and editing.
• Familiarity with e-commerce platforms, social media platforms, and basic marketing tools.
• Good communication and problem-solving skills.
• Able to work independently and collaboratively with cross-functional teams.
• Willing to learn, adapt, and multitask in a fast-paced environment.
• Responsible, organised, and detail-oriented.
• Willing to work overtime when required.

Job Type: Full-time

Pay: From RM2,300.00 per month

Application Question(s):

• This role requires daily overtime support (approximately 1 hour every night) and availability for approximately 1 hour in the morning and 1 hour at night during Sundays/public holidays when required. Are you comfortable with this arrangement?
• Are you comfortable working on-site 6 days per week?

Work Location: In person