Kerja Sepenuh Masa Retail Operation Manager, Gaji tinggi MYR 15,000 di 3E Worldwide Selangor - Maukerja

We are a dynamic retail company specializing in sportswear products, committed to delivering high-quality merchandise and exceptional customer experiences. We are seeking a proactive and sales-driven Operation Manager to oversee the daily operations of our retail stores and lead a team of Area Managers to achieve outstanding sales growth.

Retail Store Operations:

• Oversee daily operations across all retail stores to ensure high operational standards and efficiency.
• Monitor inventory levels, stock movement, and replenishment to prevent shortages or overstocking.
• Ensure compliance with company policies, procedures, and visual merchandising standards.
• Implement security measures to minimize stock loss and theft, including periodic audits.

Sales Strategy and Target Achievement:

• Set and monitor sales targets for each store, driving teams to achieve and exceed these goals.
• Conduct detailed monthly sales analysis to identify trends, opportunities, and areas for improvement.
• Develop and implement strategic initiatives to increase sales and profitability.
• Collaborate with Area Managers to create action plans for underperforming stores.

New Store Openings:

• Plan and coordinate new store openings, ensuring timely and efficient setup.
• Arrange manpower, oversee store layout, merchandising, and operational readiness.
• Collaborate with cross-functional teams to ensure smooth and successful store launches.

Customer Experience and Brand Standards:

• Ensure consistent, high-quality customer service standards across all stores.
• Monitor customer feedback and implement strategies to enhance customer satisfaction and loyalty.
• Ensure all stores adhere to brand guidelines and maintain appealing visual displays.
• Coordinate with the marketing team to execute promotional campaigns and product launches.

Leadership and Team Development:

• Lead and manage a team of Area Managers, providing guidance, support, and motivation.
• Oversee manpower planning, including recruitment, scheduling, and performance evaluations.
• Identify training needs and coordinate staff training programs to improve product knowledge and sales skills.
• Develop succession plans to build a pipeline of future leaders within the retail team.

Operational Efficiency and Cost Management:

• Develop and manage store budgets, including sales targets, expenses, and profitability.
• Monitor and control operational costs to maximize profitability.
• Resolve store and staff-related issues efficiently to ensure operational continuity.

Cross-Department Collaboration and Communication:

• Liaise with Marketing, HR, and Inventory departments to ensure smooth operations.
• Facilitate effective communication between headquarters and retail stores.

Key Requirements:

• Aggressive and sales-hungry mindset, relentlessly driven to maximize sales growth and optimize store performance.
• Proven experience in retail operations management, preferably in the sportswear or fashion industry.
• Strong leadership skills with the ability to manage and motivate Area Managers and store teams.
• Excellent analytical skills with experience in sales analysis and strategic planning.
• Problem-solving abilities with a proactive approach to resolving issues.
• Strong communication and interpersonal skills for effective team collaboration and leadership.
• Proficiency in retail management software and sales data analytics tools.
• Flexibility to travel to different store locations as needed.
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM15,000.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person