Kerja Sepenuh Masa Restaurant Manager, Gaji tinggi MYR 7,000 di Kaysteaklobster Sdn. Bhd. Johor - Maukerja

Job Description

Job Summary

The Restaurant Manager oversees the total outlet performance of Kay's Steak & Lobster, ensuring world-class dining experiences, operational excellence, and sustainable profitability. This encompasses managing day-to-day service standards, seamless front-of-house (FOH) and back-of-house (BOH) coordination, driving sales and revenue growth, and cultivating a culture of excellence, teamwork, and genuine hospitality. The role demands strong leadership, keen attention to detail, and the ability to consistently deliver a premium dining experience that upholds Kay's brand standards.

Key Responsibilities

Operational Management

• Supervise end-to-end restaurant operations including opening and closing procedures, reservations, and service flow.
• Enforce hygiene, Halal, and safety standards in full compliance with JAKIM and local regulatory authorities.
• Manage cash control, POS reconciliation, and daily P&L tracking.
• Coordinate inventory management and liaise with Central Kitchen and Procurement to ensure cost-efficient supply.

Customer Experience

• Uphold Kay's service philosophy — prompt, polished, and personal.
• Handle guest feedback with tact and professionalism, implementing effective service-recovery procedures.
• Monitor NPS and online review scores, and drive continuous improvement initiatives accordingly.

Team Leadership & Staff Development

• Recruit, train, and retain service talent aligned with Kay's culture and values.
• Conduct daily briefings, ongoing coaching sessions, and monthly performance reviews.
• Plan duty rosters and optimise manpower allocation to balance cost efficiency with service quality.

Sales & Business Performance

• Execute upselling, pairing, and promotional initiatives to elevate average check value.
• Track food and labour cost percentages and implement corrective actions to meet financial targets.
• Collaborate with the Marketing team on outlet events and community partnerships.

Reporting & Compliance

• Submit weekly performance reports in a timely and accurate manner.
• Maintain comprehensive HR records covering attendance, overtime, leave, and appraisals.
• Ensure full adherence to SOPs and readiness for audits at all times.

Job Requirements

• Bachelor's degree or diploma in Hospitality, Food & Beverage Management, or a related field.
• Minimum 5 years of experience in restaurant management, preferably in fine dining or premium casual dining environments.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in POS systems, reservation platforms, and inventory management tools.
• Excellent problem-solving and conflict resolution abilities.
• A genuine passion for hospitality and guest-centric service.

Company Benefits

Outpatient Care Outpatient medical coverage is provided for all employees, complemented by ongoing wellness programmes and activities.

Employee Discount Enjoy exclusive employee discounts across all outlets.

Optical Benefit We provide a dedicated allowance for eye examinations and eyewear to support your well-being and performance on the job.

Leave Benefits In line with our Indulgence pillar, we believe rest is essential to excellence. Enjoy a generous range of leave options to recharge, recover, and celebrate life's moments.

Pay: RM5,500.00 - RM7,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Work Location: In person