Kerja Sepenuh Masa, Executive Computing Services di MISC Group Federal Territory - Maukerja

JOB PURPOSE:

• Provide hands‑on L2 Computing Services support to support the security, reliability, and operational controls of MISC Group’s technology platforms, including workplace services, on‑prem data centers, public cloud (Azure), and edge infrastructure.
• The role supports day‑to‑day operations execution, incident response, and preventive maintenance, and acts as a technical focal point or execution lead for small‑scale computing services initiatives, working under the direction of a Manager or appointed Project Manager.
• The position collaborates closely with Managed Service Providers to ensure that technical deliverables are implemented in line with agreed scope, standards, and security requirements.

PRINCIPAL ACCOUNTABILITIES:

Platform Integrity & Availability

• Maintain and support the availability, performance, and integrity of enterprise computing platforms — including Azure cloud, on-premises servers, and workplace services — ensuring services remain stable and meet agreed operational standards.

Security & Risk Management

• Execute assigned security controls, monitor for operational and security risks, and escalate identified threats with documented impact assessments and recommended mitigations to the Manager for action.

Cost-Conscious Operations

• Operate within assigned resource and tooling boundaries, flagging inefficiencies, waste, or cost-saving opportunities to the Manager to support responsible and predictable technology spend.

Business Resilience & Disaster Recovery

• Support the implementation and periodic testing of disaster recovery procedures, ensuring critical systems and data can be restored within the RTO and RPO targets defined and approved by management.

Team Contribution & Self Development

• Contribute positively to the team through knowledge sharing, peer support, and continuous upskilling — particularly in cloud, security, and workplace technologies relevant to the role.

Continuous Improvement & Operational Excellence

• Identify recurring incidents, process gaps, and automation opportunities, and propose practical improvements to SOPs, runbooks, and operational workflows for management review and implementation.

REQUIREMENTS & EXPERIENCE:

Minimum 3–5 years of relevant IT working experience in an enterprise environment, with demonstrated hands-on capability in at least one of the following domains:

• Cloud Platforms
• Identity & Access Security
• Modern Workplace & Endpoint Management
• Microsoft 365 Services
• Infrastructure & Data Platforms

Candidates are not expected to cover all domains. Depth in one area with working exposure to others is the preferred profile.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Possession of foundational or associate‑level certifications relevant to operational support is an added advantage, including:
• Cloud: Microsoft Azure Fundamentals (AZ‑900), Azure Administrator (AZ‑104), AWS Certified Cloud Practitioner, or AWS Certified Solutions Architect – Associate
• IT Service Management: ITIL 4 Foundation
• Endpoint / Workplace: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)