Kerja Sepenuh Masa CRE- Chery Butterworth, Gaji tinggi MYR 2,100 di CS Prima Auto Pulau Pinang - Maukerja

Position Title: Customer Relations Executive (CRE)

Department: Service Reporting To: Service Manager

Key Responsibilities:1. Customer Service

• Greet customers in person or over the phone in a friendly and professional manner.
• Schedule service appointments based on customer needs and technician availability.
• Answer inquiries related to services, pricing, and promotions.
• Provide estimated turnaround times for repairs and updates during the service process.
• Process customer payments in compliance with company policies.
• Coordinate with Service Advisors for smooth handovers and seamless customer experiences.

2. Customer Relationship Management (CRM)

• Maintain and update accurate customer records in the CRM system.
• Send appointment confirmations and reminders to reduce no-shows.
• Follow up post-service to gather customer feedback and ensure satisfaction.
• Manage complaints professionally, ensuring swift and satisfactory resolutions.
• Build long-term customer relationships to encourage loyalty and repeat business.
• Identify and suggest upsell/cross-sell opportunities for additional services or products.

3. Administrative & Support Tasks

• Manage service centre records, appointment calendars, and service schedules.
• Prepare and issue invoices, service documents, and receipts.
• Handle incoming/outgoing calls and route them to the appropriate department.
• Assist in implementing marketing campaigns and customer promotions.
• Keep up to date with service centre policies, procedures, and product/service updates.

Requirements:1. Educational Qualifications

• Minimum SPM or equivalent.
• Diploma in Business Administration, Customer Service, or related field is an added advantage.

2. Skills & Competencies

• Strong interpersonal and communication skills (verbal & written).
• Good organizational and time management skills.
• Customer-focused mindset with problem-solving abilities.
• Familiarity with CRM software and Microsoft Office tools.
• Ability to work well in a team and handle high-pressure situations calmly.
• Proficient in both English and Bahasa Malaysia.

3. Experience

• Minimum 1–2 years in a customer-facing role, preferably in the automotive or service industry.
• Experience in handling customer complaints and service scheduling is highly valued.

Pay: RM1,800.00 - RM2,100.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person