Kerja Sepenuh Masa, Customer Service Representative (After Sales Service) di Berjaya CKE Federal Territory - Maukerja

Customer Service Representative (After Sales Service)

Location: Wisma CKE Cheras, Kuala Lumpur

Company: BERJAYA CKE GROUP

Vacancy Available: 1 Full-Time Permanent Position

About the Role

This is an office-based service desk role; no regular face-to-face customer visits are required.

As a Customer Service Representative (After Sales Service) at BERJAYA CKE GROUP, you will be the central point of contact for all after-sales customer enquiries. You will provide professional support via phone, email, and WhatsApp, ensuring timely responses, accurate record-keeping, and a positive customer experience. This is a full-time role with stable working hours (5 days a week).

Job Highlights:

• After-sales service support
• Point of contact for customer enquiries
• Training provided | Stable office hours

Key Responsibilities:

• Serve as the first point of contact for all after-sales customer enquiries.
• Handle inbound queries via phone, email, and WhatsApp professionally.
• Understand customer issues and provide basic assistance or information.
• Retrieve and verify customer and product details from the company database.
• Log and update enquiries, service requests, and complaints accurately in the system.
• Create and update job orders in the Caction System, ensuring all service details are recorded correctly.
• Prepare and send repair or service quotations, including labour and transport charges, accurately and on time.
• Follow up with customers for payment confirmation before proceeding with job assignments.
• Coordinate closely with the service and technical teams to ensure timely scheduling and job completion.
• Ensure timely response and maintain high levels of customer satisfaction.
• Perform other service-related support duties as assigned.

Job Requirements:

• Minimum Certificate / Diploma in Business Administration, Customer Service, or related field.
• 2–3 years’ experience in customer service, after-sales coordination, or technical support preferred.
• Good communication and follow-up skills in English and Bahasa Malaysia.
• Computer-literate; experience using the Caction System or ERP Software is an advantage.
• Detail-oriented and accurate when preparing quotations, tracking payments, and updating job records.
• Customer-focused, organized, and able to handle multiple tasks efficiently.

Key Performance Focus:

• Respond to customer inquiries quickly and courteously.
• Ensure payment confirmation before job assignment.
• Prepare accurate quotations, including transport charges.
• Maintain professional communication to enhance customer experience.

Pay: RM2,800.00 - RM3,500.00 per month

• Work Location: In person