Sepenuh Masa Ecommerce Executive Jobs, in Venchi - Maukerja

About Us:

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Japan. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.

Your Mission:

We are currently seeking an experienced Ecommerce Executive to join our team in Singapore. The ideal candidate will bring a strong background in e-commerce, with additional experience in CRM considered a valuable asset. This role will be instrumental in supporting the development and execution of e-commerce strategies aimed at driving business growth and enhancing the online presence of our products.

Key Responsibilities:

• Lead the end-to-end revamp e-commerce platform, enhancing design, user experience, and customer journey.
• Develop and execute data-driven e-commerce growth strategies that boost sales, retention, and brand loyalty.
• Oversee daily e-commerce operations, including site performance, product listings, pricing, promotions, and customer service excellence.
• Work closely with logistics and product teams to streamline fulfilment, ensure inventory accuracy, and guarantee timely product delivery.
• Utilize customer insights and analytics to identify friction points and develop solutions for a superior online shopping journey.
• Collaborate across marketing, logistics, IT, and merchandising departments.
• Manage budgets, forecast, and prepare detailed performance reports covering traffic, conversion, revenue, and delivery metrics.
• Stay on top of digital commerce, customer experience, logistics, and confectionary industry trends.

The Ideal Candidate:

• Bachelor’s degree in Business, Marketing, E-Commerce, Logistics, or related field.
• 3+ years of robust e-commerce management experience—ideally with consumer physical products, direct-to-consumer delivery, and proven site revamp projects.
• Deep expertise in customer journey design, website refreshes, digital marketing, and e-commerce platforms (Preferred with Shopify experience and Dynamics 365.)
• Demonstrated experience working with logistics teams to optimize online order fulfilment and delivery.
• Strong analytical, problem-solving, organizational, and leadership skills.
• Outstanding communication abilities and a customer-obsessed mindset.
• Energized by innovation, continuous improvement, and delighting customers with exceptional product experiences.

What We offer:

We offer an attractive remuneration package and excellent career prospects to the right candidate. Please click apply to submit your full resume with present and expected salaries.

Join us at Venchi and help us bringing the Italian way of life and delicious flavours to every corner of the world!

We look forward to hearing from you!