Kerja Sepenuh Masa, Customer Service Executive di Saint-Gobain Selangor - Maukerja

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in a timely and professional manner

• Resolve customer complaints and provide appropriate solutions

• Process orders, returns, and requests accurately

• Coordinate with internal departments (e.g., sales, logistics, production) to fulfill customer needs

• Maintain and update customer records in the system

• Follow up with customers to ensure satisfaction and issue resolution

• Prepare reports on customer interactions and service performance

• Ensure compliance with company policies and service standards

Requirements:

• Minimum Diploma or Degree in any discipline

• Fresh graduates are welcome to apply

• Prior experience is not required; willingness to learn and a positive attitude are essential

• Good communication and interpersonal skills

• Ability to adapt quickly in a fast-paced environment

• Customer-oriented mindset with problem-solving skills