Kerja Sepenuh Masa, Network Support Engineer - Maintenance (Based in Singapore) di NCS Group WP Kuala Lumpur - Maukerja

Network Support Engineer (Maintenance) - Day 2

We are looking for an Senior Network Infra Engineer with a system integration background to join our dynamic networking team. In this role, you will troubleshoot, resolve, and proactively manage network and infrastructure issues to ensure high availability, performance, and security across enterprise/campus and data center environments. You will participate in incident management, and work closely with internal and external stakeholders.

Responsibilities

• Analyse incidents and technical issues that impact infrastructure operations.

• Troubleshoot and resolve network and infrastructure issues of varying complexity.

• Ownership of assigned and escalated incidents from all severity levels through to closure, ensuring timely updates and resolution.

•  Identify early warning signs or performance declines after upgrades, updates, or maintenance activities.

•  Perform proactive health checks to detect problems early and maintain service reliability.

•  Actively participate in the incident management process, rotational standby duties, ensuring adherence to SLAs and producing incident reports when required.

•  Execute routine administration, configuration, and support tasks according to established guidelines.

•  Review and implement change requests for network changes or upgrades.

•  Perform impact analysis for planned network maintenance, executing failovers, patch management where required to ensure service continuity.

•  Apply processes from infrastructure upgrade plans, ensuring smooth rollouts with minimal disruption.

•  Maintain and update network documentation to reflect changes in infrastructure design or traffic flows.

•  Produce new documents and procedures to support repeatable routine tasks.

•  Use network management tools to monitor, analyse, and report on network performance and status.

•  Participate in root-cause investigations, validating proper operation of network installations.

•  Update incident management systems with escalated cases and resolution details.

•  Collaborate with internal and external teams, escalating issues when necessary and ensuring seamless communication with stakeholders.

•  Able to work independently and also to work in a team.

•  For senior engineers: mentor and guide junior engineers, helping them develop troubleshooting and incident management skills.

• System Integration background only (hands-on delivery/implementation in customer environments).

• Minimum 3 years of networking experience.

• Hands-on experience configuring and implementing:

  • Switches and routers

  • Load balancers

  • Firewalls

• Technical / Professional Skills: Certification – CCNA / CCNP / CCIE is mandatory,

• Diploma/Degree (or equivalent) in IT, Computer Science, Network Engineering, Telecommunications, or related field. 

Networking Knowledge

• Basic to Advanced Routing and Switching

• Basic to Advanced Wired and Wireless networks

• Network Security (ACL, Firewall, VPN, ISE)

• Network Performance Monitoring

• Specialization breakouts 1-2 domains