Kerja Sepenuh Masa Front Office Assistant, Gaji tinggi MYR 1,700 di Lone Pine Hotel Pulau Pinang - Maukerja

Front Office Assistant

Location : Lone Pine Hotel, Batu Ferringhi, Penang
Department : Front Office
Employment Type : Full-time (shift work, including weekends/PH)

Key Responsibilities

• Welcome guests, handle check-in/check-out and room assignments;
• Manage reservations, amendments, cancellations and no-shows via PMS;
• Respond to guest enquiries (phone, email, in-person) and provide concierge assistance;
• Process payments, deposits, folios; balance cash/shift reports;
• Coordinate with Housekeeping, Engineering and F&B to fulfil guest requests;
• Handle guest feedback/complaints professionally and escalate when required;
• Maintain lobby presentation, signage and collateral; uphold brand standards; and
• Prepare daily handover notes and basic reports.

Requirements

• SPM/Diploma/Degree in Hospitality or related field or equivalent experience;
• 1 year Hotel Front Office or Customer Service experience preferred (fresh graduate are welcome);
• Proficient in English & Bahasa Malaysia; additional languages an advantage;
• Familiar with PMS (e.g. Opera/Fidelio) or willing to learn or good in MS Office skills;
• Strong customer service, communication and problem-solving skills; and
• Well-groomed, punctual and able to work rotating shifts.

Pay: Up to RM1,700.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Batu Ferringhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Required)

Location:

• Batu Ferringhi (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person