- Kawasan Sekitar Johor Bahru Malaysia
Kerja Sepenuh Masa, MANAGER, OPERATIONS - HOSPITAL STRATEGY di KPJ SELANGOR SPECIALIST HOSPITAL - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
General Description
Education
Strategic & Analytical
- The Manager, Operations & Hospital Strategy plays a key role in supporting the Regional Chief Executive Officer (RCEO) in driving hospital performance, operational alignment, and execution of strategic initiatives across the Southern Region.
- The role acts as a coordination and execution arm (control tower) for the RCEO, ensuring alignment of hospital operations with corporate and regional strategies. This includes performance tracking, data-driven insights, strategic planning, and cross-functional coordination to drive growth, improve efficiency, and enhance overall hospital performance.
- Strategic Planning & Execution
- Support the RCEO in strategic and tactical planning for hospitals within the region.
- Translate corporate and regional strategies into actionable plans at hospital level.
- Track progress against 5-year Strategic Plans (SP), identify gaps, and coordinate corrective actions with hospital leadership.
- Support development and execution of regional initiatives and transformation programmes.
- Performance Management & Operational Excellence
- Monitor hospital performance indicators (e.g., BOR, ALOS, revenue, EBITDA/PAT).
- Develop and maintain regional performance dashboards and reporting.
- Conduct deep-dive analysis on underperforming areas and recommend improvement actions.
- Drive alignment across hospitals to ensure consistency in operational standards and service delivery.
- Data Analytics & Business Insights
- Analyse monthly financial and operational data to identify trends, risks, and opportunities.
- Provide data-driven insights to support decision-making at RCEO and hospital CEO levels.
- Evaluate revenue performance, cost drivers, and operational efficiency.
- Support development of business cases, feasibility studies, and ROI analysis.
- Business Growth & Market Development
- Identify key revenue generators and growth opportunities (internal & external).
- Support development of new service lines, Centres of Excellence (COE), and clinical programmes.
- Conduct market research and competitor analysis to support strategic positioning.
- Collaborate with relevant stakeholders to drive patient growth initiatives.
- Project & Initiative Management
- Coordinate and track regional strategic projects and key initiatives.
- Act as a focal point to ensure timely execution and follow-through of RCEO directives.
- Support implementation of operational improvement and transformation projects.
- Monitor project outcomes and report progress to RCEO.
- Financial & Investment Support
- Analyse financial performance and support budgeting and forecasting activities.
- Review business proposals including CAPEX, equipment purchases, and expansion plans.
- Conduct ROI and financial viability assessments for strategic investments.
- Stakeholder Management & Coordination
- Work closely with Hospital CEOs, department heads, and HQ functions (e.g., Group Clinical, Marketing, Finance, HR).
- Facilitate alignment between hospitals and corporate initiatives.
- Prepare reports, presentations, and briefing materials for RCEO.
- Ensure effective communication and coordination across stakeholders.
- Continuous Improvement & Special Projects
- Support continuous improvement initiatives across hospital operations.
- Participate in ad-hoc strategic assignments and special projects as directed by the RCEO.
Education
- Bachelor’s degree in business administration, Healthcare Management, Finance, or related field.
- Master’s Degree (MBA or equivalent) is an added advantage.
- Minimum 5–7 years of relevant experience in hospital operations, strategy, business planning, or consulting.
- Experience in healthcare industry is preferred.
- Strong exposure to data analysis, financial analysis, and performance management.
- Experience in project management and cross-functional coordination.
Strategic & Analytical
- Strong strategic thinking and planning capability.
- Excellent analytical and problem-solving skills.
- Ability to interpret complex data and translate into actionable insights.
- Good understanding of financial statements, budgeting, and ROI analysis.
- Ability to evaluate business cases and investment proposals.
- Ability to manage multiple initiatives and deliver within timelines.
- Strong coordination and execution capabilities.
- Strong stakeholder management skills across all levels.
- Excellent written and verbal communication (English & Bahasa Malaysia).
- Proficient in Microsoft Office (Excel, PowerPoint).
- Familiarity with data analytics tools (e.g., Power BI) is an added advantage.
- Ability to function as a regional coordination/PMO role.
- Strong business partnering capability with hospital leadership.
- Ability to work in a fast-paced and dynamic healthcare environment.
- High level of integrity, accountability, and professionalism.
- Proactive, resourceful, and results-oriented.
- Strong ownership and ability to work independently.
- Collaborative team player with strong drive and resilience.
- Willing to travel within the region.
Peringatan Penting
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