Kerja Sepenuh Masa, Assistant IT Manager di ONITSUKA TIGER - Maukerja

DUTIES AND RESPONSIBILITIES

ERP & Business Systems Delivery (Primary Focus)

• Act as the local IT lead for NetSuite implementation and rollout
• Partner with Regional IT and implementation partners to translate global designs into local processes
• Support testing, UAT, data migration, cutover, and go-live activities
• Drive local user readiness, training, and adoption
• Serve as primary local contact during implementation and hypercare
• Support future ERP or major system implementations

IT Systems & Operational Support

• Provide ongoing support for ERP and core business applications
• Coordinate issue resolution between local users, regional IT, and vendors
• Act as the bridge between business users and Regional IT, translating business requirements into system execution
• Manage system enhancements and change requests
• Maintain system documentation and basic training materials

Retail Stores & Site Setup

• Coordinate IT readiness for new store openings in assigned markets
• Support new office setup, relocation, or expansion activities
• Ensure stores and offices are operationally IT-ready at launch

Vendor & Outsourced IT Coordination

• Coordinate local IT vendors and outsourced service providers for infrastructure and technical setup, under guidance and standards defined by Regional IT
• Monitor vendor deliverables and service quality
• Escalate risks or issues to Regional IT proactively

Regional Alignment & Governance

• Act as local IT representative for assigned markets
• Work closely with Regional IT and local business stakeholders
• Ensure compliance with regional IT, security, and data governance standards
• Provide regular progress, risk, and operational updates

REQUIREMENTS

• Minimum 5 years of experience in NetSuite, ERP implementation, or enterprise business systems support, preferably in a retail or multi-market environment.
• Experience participating in at least one phase of the ERP implementation lifecycle.
• Good understanding of Finance, Inventory, and/or Retail operations.
• Strong business systems and ERP knowledge, with NetSuite as the primary platform.
• Able to translate business requirements into system solutions and operational execution while working closely with business users, vendors, and regional teams.
• Experience coordinating with external vendors and cross-functional regional stakeholders.
• Comfortable supporting and coordinating infrastructure-related activities through vendors, with guidance from Regional IT.
• Hands-on, delivery-focused, and able to work independently while aligning with regional direction and standards.
• Strong communication, coordination, and stakeholder management skills.
• Comfortable acting as the primary local IT point of contact for business users and vendors.