jobs in RHB Banking Group

Kerja Sepenuh Masa, Team Member, Business Services di RHB Banking Group Federal Territory - Maukerja

Team Member, Business Services

RHB Banking Group

Undisclosed

Sepenuh Masa

KL City, Federal Territory

Kongsi
Simpan

Lokasi Kerja

  • Kuala Lumpur Federal Territory Malaysia

Penerangan Kerja

Tanggungjawab

Primary Objective

  • To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.


    • Key Responsibilities

    • Develop a strong understanding of the Bank’s products and services.
    • Provide accurate information and updates on new products and services to customers.
    • Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
    • Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
    • Process customer requests accurately and ensure proper communication and follow-up with the relevant departments.

    Requirements

    • Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
    • Preferably with experience in customer service, telemarketing, call centers, or other customer-facing roles.
    • Willing to work on rotational shifts.
    • Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.
    • Pleasant personality with excellent verbal and written communication skills.
    • Strong telephone etiquette and customer-handling skills.
    • Able to work independently with minimal supervision.
    • Strong problem-solving and oral communication abilities.
    • High level of customer service orientation.
    • Computer literate and able to navigate multiple systems as required.
    • Ability to manage stress effectively in a fast-paced environment.
    • A strong team player with good interpersonal skills.

    Peringatan Penting

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