Kerja Sepenuh Masa, Cloud Support Engineer (AWS - Azure) di PURVIEW - Maukerja

We are looking for a motivated Cloud Support Engineer (L1 )to provide first-level technical support across multiple projects. The role involves monitoring, troubleshooting, and resolving issues in AWS and Azure environments, ensuring smooth operations and timely escalation when required.

Key Responsibilities

• Monitor system health, performance, and availability across AWS and Azure
• Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams
• Support users with access, configuration, and environment-related queries
• Maintain documentation of incidents, resolutions, and escalation processes
• Collaborate with cross-functional teams across multiple projects
• Ensure compliance with security and operational standards

Required Skills & Qualifications

• Basic knowledge of AWS (EC2, S3, IAM, CloudWatch)
• Basic knowledge of Azure (VMs, Storage, AD, Monitor)
• Familiarity with ticketing tools (e.g., ServiceNow, Jira)
• Strong troubleshooting and communication skills
• Ability to handle multiple tasks concurrently.
• Should be open to support outside working hours/ Standby and on-call arrangements

Preferred

• Exposure to ITIL processes
• Basic scripting (PowerShell, Bash, Python)
• Prior internship or experience in cloud support roles