Sepenuh Masa Manager, StS Purchasing Support Jobs, in MSD Kuala Lumpur - Maukerja

• Innovative healthcare leader with strong ethical values
• Supportive and inclusive workplace culture
• Opportunities for continuous professional development

This posting has been created to pipeline talent for prospective roles that we anticipate will be needed soon in our organization. By applying to this Pipeline Advertisement you will be submitting your interest to be contacted for roles similar to what is described in the Pipeline Advertisement.

Our Company’s Global Business Solutions (GBS) organization is responsible for the design, governance and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for the execution of the following processes: Vendor Master Data, Supplier Onboarding, Purchasing, Invoice Entry, Accounts Payable Management, Settlements and STS Support.

The Manager, STS Purchasing Support is responsible for leading the Purchasing Support team within the Source to Settle organization and ensuring high-quality, efficient, and compliant service delivery across the supported processes. This role will play a key part in establishing and managing the internal operating model for Purchasing Support in an in-house team structure. This person will also lead the Purchasing Support team supporting activities such as requisition-to-purchase triage, PO (Purchase Order) defect management, orphan PO resolution, and selected ServiceNow-related processes.

What you will do:

Responsibilities include, but are not limited to

• Lead the Purchasing Support team and manage day-to-day operations across assigned processes
• Provide direct people leadership, including coaching, performance management, development planning, and employee engagement
• Oversee workload allocation, prioritization, and team capacity planning to ensure timely and effective service delivery
• Ensure service delivery is executed in line with quality, compliance, and performance expectations
• Monitor team performance through operational metrics, volume trends, service levels, issue tracking, and productivity indicators
• Resolve operational issues and escalations in partnership with internal stakeholders and cross-functional teams
• Support the transition and stabilization of Purchasing Support activities into the internal operating model
• Build and maintain effective operating routines, team governance, and performance management practices
• Drive continuous improvement initiatives to simplify processes, improve efficiency, and enhance service quality
• Identify opportunities for workflow improvements
• Partner with Procurement, Finance, IT, Service Relationship & Delivery, Optimization, and other relevant teams to ensure aligned and effective service support

What you must have:

• Bachelor’s Degree in Accounting, Finance, Business Administration or related fields preferred
• Minimum of 3 years of demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area
• Strong communication, project management, and understanding of Purchasing activities, and surrounding processes in Source to Settle such as Accounts Payable skills
• Supervisory experience is preferred
• Problem solving and analytical skills with a proactive management style
• Experience supporting change initiatives
• Good understanding of our systems and processes
• Strong communication, interpersonal, and organization skills required
• Continuous improvement mindset

We are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace.