Kerja Sepenuh Masa, Manager, Customer Lifecycle - CRM (Retail) di Pos Malaysia Berhad Federal Territory - Maukerja

Join us and be a Pos Malaysia Wira!

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200-year-old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team, someone who is up for the transformation challenge and excited by the significant opportunity it represents.

This role sits at the heart of our Retail business, leading customer lifecycle transformation across 600+ retail touchpoints and an extensive nationwide agent network.

Own It:

• Lead end-to-end customer lifecycle transformation from onboarding and engagement to retention and win-back across a nationwide retail and agent network

• Drive lifecycle strategies and campaigns that deliver measurable improvements in customer growth, engagement, retention, and revenue

• Own lifecycle KPIs, campaign performance, budgets, and P&L accountability

• Identify and scale customer-centric business opportunities that unlock long-term value

Build Trust:

• Build and influence strong stakeholder relationships across Marketing, Product, Commercial, Operations, Data, and Technology

• Drive decision-making through data-driven insights and strategic recommendations

• Establish and embed lifecycle management best practices aligned to business priorities

One Team:

• Partner cross-functionally to enhance CRM capabilities, automation, and customer journeys

• Deliver seamless omnichannel experiences across retail, agent network, and digital platforms

• Foster strong collaboration and knowledge sharing across teams

Move Fast:

• Execute lifecycle initiatives with speed, agility, and discipline in a dynamic environment

• Continuously optimise customer funnels through experimentation, testing, and performance analysis

• Respond proactively to evolving business priorities and customer behaviours

Delight Customers:

• Deliver personalised, seamless, and differentiated customer experiences across all touchpoints

• Leverage customer insights and segmentation to improve loyalty, engagement, and retention

• Champion a strong customer-first mindset across all lifecycle initiatives

Drive Innovation:

• Lead innovation in CRM, automation, personalisation, and customer engagement strategies

• Harness data, analytics, and emerging technologies to enhance customer value and lifecycle performance

• Drive a culture of continuous improvement, experimentation, and innovation

Job Requirements:

• 8+ years of experience in B2C Customer Lifecycle Management, CRM, Customer Value Management, or Base Marketing within complex, multi-product organisations

• Proven track record in delivering end-to-end lifecycle strategies with measurable revenue and customer impact

• Strong commercial acumen with experience managing P&L, campaign performance, and scalable initiatives

• Hands-on experience with CRM platforms, marketing automation, segmentation, and data-driven engagement strategies

• Strong capabilities in stakeholder management, influencing, and cross-functional collaboration

• A high-performing, forward-thinking leader who takes ownership, challenges conventions, and drives innovation in a fast-paced environment

This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history.