Kerja Sepenuh Masa, Information Technology Support Specialist di TECEZE Pulau Pinang - Maukerja

Job Title: IT Support / EUC Specialist

Location: Malaysia, Bayan Lepas

Duration: 1 year – Extendable

Job Description: Field IT

Roles and Responsibilities

:Detailed Primary Description of project/Requirement Descriptio

• nInstalling, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines
• .Working with OEM vendors for replacing spares, hardware repairs & troubleshootin
• gInventory managemen
• tImaging of Laptops & Desktop
• sPrinter Managemen
• tAssistance in fixing issues for Conference room and working with Vendor for room setu
• pHardware/software troubleshooting and resolutio
• nPerform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers
• .Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologie
• sNetwork & Sharing printer installatio
• nKnowledge of Office 365 suppor
• tCoverage/compliance software installation and troubleshootin
• gGood communication skil
• lGood Knowledge of DHCP, DNS
• .Maintain IT inventory, coordinate vendor support, and assist with procuremen
• tSupport Mac device
• sStrictly adhere to defined Service Level Agreements (SLA’s
• )Support recurring meetings, events, and after-hours activities as require
• dDocumenting incidents, problems, and resolutions for future reference and for the knowledge bas
• eProfiles focused primarily on service desk or remote assistance are not suitable for this engagement

.Good to have skill

• sL1 level network troubleshooting and resolution for LAN Connectivit
• yHands & feet support to Backend team for Network/Server/application issu
• eWorking with vendor support contacts to resolve technical issue
• sLabelling Racks & device
• sServer mounting/movemen
• tHands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc
• .assessment required by the customer for every profile along with submission (Mandator