Kerja Sepenuh Masa, IT Operations Specialist (EoD) l Penang di Commerz Global Service Solutions Pulau Pinang - Maukerja

Job Purpose:

To carry out and take responsibility for the tasks and activities relating to the operation of applications in production with the following goals.

• Ensure the Service Level Agreements (SLA) are adhered to.
• Optimise operation in production
• Implement changes in accordance with requirements.
• Willingness to participate in the 24/7 shift service.

The scope of tasks assigned to the person holding this job is defined via one or more of these roles and is specified in more detail in the following section.

Key Activities:

• Handling of Alarms and Events by Incident Tickets and escalations.
• Performing EoD Processing of global Branches (Prod, Prelife and Test) around the world via
• VMS and Windows Operation Systems (Menu)
• Initialization and Open for Business for all Branches worldwide.
• Performing Special EoD tasks for the NY Branch (Prod and Prelife) accessing different Platforms (ex. FED and GPS).
• Performing Local Applications incl. running reports.

Qualifications/Skills:

Professional Skills (technical, methodology and business):

• Practical knowledge Application Infrastructure
• Proficient in Service-management Processes
• Has Banking Know-how
• Basic knowledge of VMS Server environment as well for Rumba and Putty
• Good Knowledge on Windows Systems

Personal Skills:

• Strong Stress Resistance
• Good Team Cooperation
• Strong Service Orientation
• Very good Communication Skills (Team and Customers)
• Analytical Thinking
• Systematic Approach
• High Reliability
• Due Diligence

Critical Skills/Work Attitude:

The role requires a high degree of accuracy and diligence in performing daily tasks.

Carelessness can quickly lead to an immediate impact, with a high degree of effectiveness, for the company and the customer.