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Kerja Sepenuh Masa, IT Operation Engineer di Lenovo Selangor - Maukerja

IT Operation Engineer

Lenovo

Undisclosed

Sepenuh Masa

Petaling Jaya, Selangor

Kongsi
Simpan

Lokasi Kerja

  • Petaling Jaya Selangor Malaysia

Penerangan Kerja

Tanggungjawab

General Information

Req #
WD00099676
Career area:
Information Technology
Country/Region:
Malaysia
State:
Selangor
City:
Petaling Jaya
Date:
Tuesday, June 2, 2026
Working time:
Full-time
Additional Locations:
  • Malaysia - Selangor - Petaling Jaya

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit *************, and read about the latest news via our StoryHub.

Description and Requirements

1. Core Operations & Maintenance

  • Responsible for the operation and maintenance of Marketing & Sales readiness applications (Cost, Pricing, Account Service, etc.).
  • Perform troubleshooting, rapid diagnosis, and resolution of user issues/incidents within SLA.
  • Respond to and resolve user inquiries and service requests promptly.
  • Monitor system health proactively to ensure stability and availability.

2. Technical Leadership & Process Optimization

  • Act as the technical lead for assigned applications, with deep understanding of business processes and system architecture.
  • Analyze complex single-system and cross-functional issues, providing effective solutions.
  • Coach and mentor associate team members to deliver high-quality IT operational services.
  • Collaborate with upstream and downstream IT engineers to resolve cross-system issues and propose data flow optimization.

3. Intelligent & Automated Operations(AIOps)

  • Lead the design and implementation of intelligent operations, driving the adoption of automation and AI technologies (e.g., AIOps, Agents, RPA) to improve operational efficiency and service reliability
  • Leverage operational data (logs, metrics, alerts) to identify system bottlenecks and optimization opportunities, enabling predictive operations and data-driven decision-making
  • Collaborate closely with development teams under a DevOps model to ensure seamless transition from development to operations with strong operability and maintainability
  • Build and continuously enhance knowledge management and automation toolchains to improve L0/L1 self-service capabilities and incident resolution efficiency
  • Explore and implement innovative AI-driven operations use cases (e.g., intelligent diagnostics, root cause analysis, auto-remediation) to evolve towards autonomous operations

4. Global Collaboration & Continuous Improvement

  • Partner with Product teams for initial technical analysis and troubleshooting.
  • Participate in enhancement planning, sprint follow-ups, and early engagement in knowledge transfer (KT) and post-go-live support.
  • Operate in a global environment, ensuring compliance with international best practices and fostering cross-regional collaboration.
Additional Locations:
  • Malaysia - Selangor - Petaling Jaya
  • Malaysia
  • Malaysia - Selangor
  • Malaysia - Selangor - Petaling Jaya

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