Job Summary
We are seeking a driven, hands-on Assistant Manager to lead daily restaurant operations, enhance team performance, and deliver exceptional guest experiences in a fast-paced hospitality environment.
Responsibilities
- Oversee daily front-of-house and back-of-house operations to ensure seamless service delivery
- Maintain excellent customer service standards by monitoring service flow and addressing issues promptly
- Supervise and motivate service crew through daily briefings and on-the-job coaching to enhance team performance
- Handle customer feedback professionally and resolve complaints to uphold guest satisfaction
- Manage staff rosters, attendance, and shift scheduling to optimize workforce efficiency
- Monitor inventory levels and coordinate timely ordering of supplies to maintain operational readiness
- Ensure compliance with hygiene, food safety, and workplace safety standards to guarantee a safe environment
- Perform cashier and closing duties as needed to support operational continuity
- Assist in recruitment, onboarding, and training of new staff to build a competent team
- Support the Restaurant Manager by preparing reports, tracking sales, and identifying operational improvements
- Lead by example to foster a positive, team-oriented work culture that drives engagement and productivity
Required competencies and certifications
- Minimum 2 years of experience in a supervisory or assistant managerial role in F&B or hospitality
- Availability to work shifts, including weekends and public holidays
Preferred competencies and qualifications
- Excellent communication, leadership, and interpersonal skills to effectively manage teams and customer interactions
- Strong problem-solving ability and a proactive mindset to address challenges and improve operations
- Professional appearance and grooming standards to represent the brand positively
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Passion for service excellence and customer satisfaction
Other Information
Benefits
- Opportunities for career growth and development
- Supportive and inclusive work environment
- 5-day work week with rotating shifts
Only shortlisted candidates will be contacted.