Kerja Sepenuh Masa, Infrastructure Operations Engineer di Dormont Manufacturing Co WP Kuala Lumpur - Maukerja

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days give you 25 days leave a year and a health contribution. You’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

Reporting to the Technical Operations Centre (TOC) Operations Manager, you will play a key role in monitoring and supporting the global Access Hosted estate running mission‑critical SaaS platforms the Access delivers to our internal and external customers around the globe as part of our 24X7 Global Operations Centre based in Kuala Lumpur, Malaysia. This role is responsible for ensuring our services remains available, secure, cost effective whilst performing to design. You will need to administer and support our global public and private cloud infrastructure, working autonomously and collaboratively with our local and global team members. You will need to apply your knowledge of operating systems and public and private (VMWare) cloud technologies to ensure system uptime is maintained, proactively address potential issues and escalates to Cloud Engineering teams prior to a failure. You will need to work under pressure during customer‑affecting incidents to quickly restore service or determine effective workarounds. This role is ideal for someone who has a solid foundation in Information Technology, a thirst for knowledge, a curious mind and a desire to do more with their skills. This role also carries a strong need for service and SLA orientated thinking with a customer first mentality, and cultural sensitivity.

This is a 14‑day month shift rotation role. You will be required to work on a rotation shift from the office 8am/8pm and 8pm/8am on a rotating basis with flexibility to work from home as needed.

• Monitoring and intervention: provide 24X7 monitoring and intervention to maintain 99.999% availability across the public cloud estate globally.
• Deployment and configuration: deployment and configuration of hyperscale infrastructure solutions, collaborating with Architecture, internal teams, and external vendors.
• Performance optimization: analyze system performance and identify opportunities for optimization, tune and fine‑tune infrastructure components to maximize performance, scalability, and reliability.
• Capacity planning: conduct capacity planning exercises to ensure the infrastructure can support current and future business needs.
• Security and compliance: implement security measures and best practices to protect hyperscale infrastructure from potential threats.
• Administer and maintain Active Directory services, including user management, group policies, and authentication.
• Support and troubleshoot Citrix environments, ensuring optimal.

• Proven experience in deploying and managing large‑scale hyperscale infrastructure solutions.
• Proven experience in Active Directory administration, including Group Policy and authentication mechanisms.
• Strong knowledge of hyperscale technologies, including virtualization, containerization, software‑defined networking, and distributed storage systems.
• Strong knowledge of managing VMware virtualised environments, including vSphere, ESXi, VCD, and vCenter.
• Strong understanding of monitoring, ITSM tools, and alert management; strong troubleshooting and analytical skills.
• Strong communication and collaboration skills, with the ability to work effectively in cross‑functional teams.
• Knowledge of ITIL framework and best practices.
• Excellent problem‑solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.
• Experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
• Hands‑on experience managing Citrix environments (e.g., XenApp, XenDesktop, Citrix ADC).
• Good understanding of network fundamentals, including TCP/IP, DNS, DHCP, and VPN.