Kerja Sepenuh Masa, Senior Operations Manager – Credit Financing di Sunway Group Selangor - Maukerja

About Sunway Leasing & Risk Management:

We are an established Corporate Insurance Agency and Credit & Leasing Company in the market. We provide general insurance services and loan financing facilities such as Hire Purchase, Industrial Hire Purchase and Term Loan.

Key Responsibilities

• Support Senior Management in business planning, including the development of business strategies, policies and annual budgets.
• Develop and execute operational strategies and KPIs to drive sustainable business growth, operational efficiency, and service excellence.
• Lead, mentor and develop Operations Team, fostering a high-performance, customer-centric culture.
• Oversee day-to-day operations to ensure accurate and timely processing of loan applications, approvals, and disbursements.
• Coordinate with panel lawyers to ensure all loan and security documentation complies with legal, regulatory and internal requirements prior to disbursement, including overseeing of the movement and safe custody of security documents and collateral.
• Establish and maintain robust documentation standards, audit trails, and operational reporting frameworks.
• Monitor, analyze and report loan performance against targets to Senior Management.
• Drive continuous process improvement initiatives to enhance productivity, accuracy, and turnaround times.
• Regularly review and update internal processes to ensure compliance with lending guidelines, regulatory requirements, applicable laws and industry best practices.
• Work closely with Marketing and Finance teams to review, refine, and strengthen credit policies and operational controls.
• Collaborate with Group IT and external vendors to implement system enhancements, ensure system reliability, and lead automation initiatives to optimize loan processing workflows.
• Perform any additional duties or responsibilities as assigned by Management.

Minimum Requirements:

• Bachelor’s degree in Business, Finance, Accounting or a related discipline.
• 7–10 years of relevant experience in credit financing (e.g. Hire Purchase, Money Lending or banking), including at least 3 years in a managerial role.
• Strong knowledge of credit operations, loan documentation, security management, and regulatory compliance.
• Experience in process improvement, system implementation, or automation initiatives is an added advantage.
• Good communication and stakeholder management capabilities.
• Strong analytical, problem-solving and decision-making skills.
• Proven leadership ability with managing teams and driving performance.

*Our recruitment team will reach out to shortlisted candidates only