Kerja Sepenuh Masa, Client Services Analyst (Native Russian) di TDCX Federal Territory - Maukerja

Major Responsibilities

• Follow procedures to process new business/plan application, enter detail and accurate information, and create accounts accordingly in the company Software Tools.
• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.
• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD).
• Evaluate all products by assessing the risks according to company guidelines and regulations.
• To investigate all information and ensure timely escalation of alerts to the appropriate parties for further review.
• Liaise with the Regulatory Compliance Officer for advice and other business units for information where required.
• Advise clients on the progress of their applications/requests.
• Follow up the request on rider added from existing clients.
• To perform any incoming changes request.
• Apply or adapt knowledge (obtained from training) to the task at hand.
• Assist in general inquiries from client or broker via phone or written in a professional and courteous manner.
• Perform other responsibilities and duties periodically assigned by supervisor/manager.

Who are we looking for?

• Candidate must possess at least a Degree or Diploma.
• Russian Speaker is a must.
• Please note this role will require you to work fully on site in Kuala Lumpur, Malaysia.
• Experience candidate must have at least 1 year relevant hands-on experience in client services, insurance industry, banking and financial institution.
• With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage.
• Proficiency in MS Office - Word, Excel and Outlook.
• Sense of responsibility and patience.
• Demonstrate strong analytical skills, data literacy, and attention to detail.