Kerja Sepenuh Masa, Senior Account Executive di Chariot Federal Territory - Maukerja

CLIENT MANAGEMENT & RELATIONSHIP MANAGEMENT: maintains and grows client relationships through trust, responsiveness, and understanding

Expectations:

• Manages daily communication with clients independently on assigned projects.
• Proactively identifies client needs and potential issues before they escalate.
• Prepares and presents contact reports, timelines, and meeting notes confidently.
• Begins advising clients with data, rationale, or creative recommendations (with guidance from seniors).

Outcomes:

• Recognised as a dependable day-to-day contact.
• Feedback and approvals are handled promptly and efficiently.
• Relationships strengthen through consistent follow-through and professionalism.

PROJECT MANAGEMENT: oversees the execution and delivery of projects

Expectations:

• Leads internal briefings with other departments.
• Prepares project timelines and cost estimates accurately.
• Tracks progress across multiple deliverables, ensuring deadlines are met.
• Anticipates resource bottlenecks and flags them early to Operations.

Outcomes:

• Projects under their lead run efficiently and meet deadlines.
• Creative teams have clarity and context to deliver high-quality work.
• Budget and timeline deviations are minimal or well-managed.

STRATEGIC & CREATIVE INVOLVEMENT: contributes to idea development and understands strategic thinking

Expectations:

• Supports in shaping creative briefs and campaign recommendations.
• Conducts background research, audience insights, or competitor analysis.
• Participates actively in brainstorming and proposal development.

Outcomes:

• Demonstrates increasing confidence in contributing strategic thinking.
• Helps elevate the creative product with relevant insights and rationale.
• Viewed internally as a well-rounded team member who “gets the bigger picture.”

ADMINISTRATION & AGENCY SUPPORT: ensures all accounts are updated and compliant with Chariot processes

Expectations:

• Oversees administrative accuracy with job numbers, billing, vendor documentation.
• Ensures drive folders and WIP reports are well-maintained and accessible.
• Supports onboarding of new team members or interns when necessary.

Outcomes:

• Administrative processes run smoothly and transparently.
• Team and client documentation are consistently organised.
• Demonstrates maturity and reliability in managing operational tasks.