Kerja Sepenuh Masa, Human Resources Manager di Mangala Estate Boutique Resort Pahang - Maukerja

Job Summary:

We are seeking a strategic, experienced, and results-driven General Manager – Human Resources to lead the HR function at our standalone luxury resort. As a key member of the management team, this role focuses on high-level HR planning, workforce governance, and organizational development—not daily operational execution. The GM HR will be responsible for shaping a disciplined, service-oriented, and high-performing workforce, aligning people strategies with business goals to ensure operational efficiency and guest satisfaction. This is a critical leadership role for a candidate who combines strategic HR vision with strong people management capabilities in a hospitality context.

Key Priorities & Objectives:

• Drive structured manpower planning and ensure consistent workforce availability across departments.
• Strengthen employee discipline, policy adherence, and accountability at a management level.
• Develop and implement people strategies that enhance retention, performance, and professional growth.
• Serve as a trusted advisor to the Director of Hospitality and department heads to ensure HR alignment with resort priorities.
• Lead the HR function with professionalism, integrity, and compliance

Core Responsibilities:

1. Strategic HR Leadership

• Define and lead HR strategies that support the resort’s long-term business and service goals.
• Serve as an executive advisor to the Director of Hospitality and leadership team on organizational design, manpower planning, and people management.
• Champion a culture of discipline, service excellence, and accountability across the organization.

2. Workforce Planning & Organizational Structure

• Oversee full-cycle manpower planning and staffing structure in alignment with business forecasts and operational priorities.
• Collaborate with department heads to ensure proper scheduling, headcount control, and alignment with approved budgets.
• Evaluate and recommend structural adjustments for optimal resource allocation and efficiency.

3. Performance Oversight & Standards Governance

• Ensure that department heads uphold performance expectations, grooming standards, punctuality, and SOP adherence among their teams.
• Establish performance frameworks, oversee evaluations, and enforce progressive disciplinary procedures where necessary.
• Monitor trends and identify systemic performance issues for senior-level intervention.

4. Talent Acquisition & Onboarding Strategy

• Lead end-to-end talent acquisition efforts at a management level, focusing on hiring high-caliber, culturally aligned candidates.
• Oversee a structured, standards-based onboarding process that reflects resort values and service expectations.
• Collaborate with leadership to forecast future talent needs and succession planning.

5. Engagement, Culture & Stability

• Promote a disciplined and respectful work culture rooted in professionalism and collaboration.
• Lead engagement and retention initiatives that support employee satisfaction and long-term loyalty.
• Maintain visibility at a strategic level—not operational presence—through structured reporting, town halls, and engagement metrics.

6. Training, Leadership Development & Advisory Support

• Identify organizational training needs and oversee structured development programs for team leaders and middle managers.
• Serve as a coach and policy advisor to department heads, ensuring consistent leadership practices across the resort.
• Implement leadership pipelines and succession plans for internal talent advancement.

7. HR Operations, Policy & Compliance

• Oversee HR administration including payroll coordination, HRIS, contracts, and employment records through the HR team.
• Ensure full compliance with Malaysian labor laws, audit standards, and internal policies.
• Maintain and regularly update HR policies and SOPs, ensuring they support consistency and legal adherence.

Requirements:

• Bachelor's Degree in Human Resources, Business Administration, or Hospitality Management (Master’s or HR certification preferred).
• Minimum 10 years of progressive HR experience with at least 5 years in a senior leadership role within luxury hospitality.
• Strong understanding of HR planning, organizational governance, and cross-functional alignment at executive level.
• In-depth knowledge of Malaysian labor laws, disciplinary frameworks, and leadership coaching.
• Professional demeanor, high integrity, excellent interpersonal and communication skills.
• Strategic mindset with a firm, hands-on leadership style at a policy and structural level.