Kerja Sepenuh Masa, Junior Administrator, Customer Experience di Brickfields Asia College Selangor - Maukerja

Job Purpose

Primarily manage the Customer Experience, assist in the Class Administration

and the Learning & Development Team.

Key Responsibilities & Accountabilities

• Serve as the primary point of contact for inquiries from students, parents, and the public via the dedicated Helpline.
• Resolve inquiries and complaints, escalating complex issues to the appropriate departments.
• Assist the Classroom Scheduling team with allocating classrooms for faculties and various programs.
• Support the SPMFlix Digital Media team by creating, captioning, and uploading content for social media.
• Maintain a professional and positive demeanour at all times, ensuring ahigh level of customer satisfaction.

Job Competencies

• Good team player, responsible, detail-minded and open to new ideas / responsibilities.
• Good project and time management skills.
• Basic knowledge of Office software – Excel, Word, Sharepoint, Teams

Benefits:

• Additional leave
• Dental insurance
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Work Location: In person