Kerja Sepenuh Masa HR Shared Service Center HR Services Specialist - NAM, Gaji tinggi MYR 3,500 di PEMBORONG MAJU BERSATU SDN BHD Federal Territory - Maukerja

Job Title – HR Shared Service Center HR Services Specialist - NAM

Locations – Kuala Lumpur

Role Summary:-

• As a HR Service Center Specialist - NAM, you will work within the Global HR Shared Service Center team supporting North America and will be reporting to the HR Shared Center North America Leader. You will get involved providing support to HR related request such as general policy queries and related employee life cycle actions.

Essential Responsibilities:-

• Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries
• Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• Providing customer service support
• Escalating complex queries to appropriate owner (inside or outside of HR)
• Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures

Qualifications/Requirements:-

• 1-2 years of experience in a HR support or an administrative or client services role.
• Graduate Diploma or Bachelor’s Degree in Human Resources or Social Sciences background.
• Customer focused with the ability to provide remote HR support via Global HRSS Center.
• Excellent written, verbal communication and strong inter-personal skills.

Desired Characteristics:

• Great analytics, business, and financial acumen with the ability to analyze complex data, draw conclusions and offer recommendations.
• Ability to handle sensitive situations and maintain a high level of confidentiality.
• Familiarity with customer service environment and ability to meet identified targets, KPIs and SLA.
• Experience using systems and tools such as Microsoft office package, Workday, Service Now, Signature administrator systems and document management systems.

Other Requirements:

• Target Industry: Oil & Gas
• Resume Keywords : HRSS Specialist
• Preferred Language : English

Pay: RM3,500.00 per month

Education:

• Bachelor's (Required)

Experience:

• HR support or an administrative or client services role: 2 years (Required)

Language:

• English (Required)

Work Location: In person