Sepenuh Masa Supervisor - The Chamber, Lalaport Jobs, salary up to MYR 4,000 in Stream Enterprise (M) Sdn. Bhd. Kuala Lumpur - Maukerja

KEY RESPONSIBILITIES:

• Supervised a team of employees by assigning tasks, scheduling shifts, and monitoring daily performance to ensure optimal productivity and customer service.
• Conducted regular performance reviews, providing constructive feedback, coaching, and support to enhance employee growth and engagement.
• Maintained a high standard of customer service by creating a welcoming environment and responding to customer inquiries and concerns with professionalism.
• Trained and onboarded new employees, ensuring they were well-equipped to perform their roles and follow store policies.
• Ensured compliance with all store policies, procedures, and regulatory requirements, maintaining strict adherence to operational guidelines.
• Managed daily operations, including overseeing cash flow, sales targets, and ensuring merchandise was properly stocked, organized, and accounted for.
• Led store cleaning and organizational efforts to maintain a tidy, attractive, and safe environment for both customers and employees.
• Actively worked to meet daily sales goals, ensuring that promotional efforts and product knowledge were effectively conveyed to customers.
• Responded to emergencies, crises, or unexpected problems with quick decision-making and effective solutions.
• Managed inventory and product storage, ensuring all goods were properly received, recorded, and accounted for.
• Produced reports on employee performance, customer complaints, and store performance for upper management.
• Implemented effective employee incentive programs to boost morale, motivation, and performance.

KEY SKILLS & QUALIFICATIONS:

• Wine Expertise: Extensive experience selling and recommending wines, providing product education to customers, and maintaining stock.
• Leadership & Team Management: Demonstrated ability to lead a team of employees, assigning tasks, scheduling shifts, and resolving conflicts.
• Customer Service Excellence: Strong interpersonal skills, ensuring that customers received outstanding service in a retail environment.
• Inventory Management: Experience managing stock, ensuring products are well-organized, recorded properly, and accounted for.
• Time Management: Skilled in multitasking, prioritizing responsibilities, and ensuring all duties are completed efficiently.
• Conflict Resolution: Able to handle difficult customer situations, maintaining professionalism while resolving issues effectively.
• Basic Computer Proficiency: Familiar with Word, Excel, and other basic office applications for reporting and administrative tasks.
• Attention to Detail: Strong ability to ensure that all operational and inventory procedures are followed correctly.
• Physical Stamina: Capable of performing physically demanding tasks such as moving and restocking merchandise.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person