Kerja Sepenuh Masa, CEO, Digital Insurer - Takaful Operator (DITO) di BJAK Selangor - Maukerja

CEO, OI (Digital Takaful Venture)

About OI

OI is a new venture within the BJAK ecosystem, focused on building a next-generation digital takaful operator in Malaysia.

Backed by experienced operators and technology leaders across insurance, fintech and digital platforms, OI is being established to rethink how takaful products are built, distributed and experienced in a fully digital environment.

While this role is currently being advertised via BJAK’s LinkedIn page due to administrative setup matters, the successful candidate will be joining and leading OI as a separate entity within the broader group ecosystem. This is a rare opportunity to build a regulated financial institution from zero to one — from licensing and regulatory engagement to operational readiness, product launch and scalable growth.

Role Mission

Build and lead Malaysia’s first world-class digital takaful operator from application to launch, regulatory approval, operational readiness and scalable growth.

This is a zero-to-one builder role. The CEO must be hands-on enough to build the company from scratch, disciplined enough to satisfy BNM, and commercially sharp enough to create a differentiated takaful business that is digital, trusted, compliant and profitable.

Key Responsibilities

1. Licensing & Regulatory Leadership

• Lead the DITO licence application, BNM engagement and operational readiness process.
• Own the 7-year business plan, capital plan, governance model and launch roadmap.
• Ensure the company is built to meet BNM expectations across governance, conduct, risk, compliance, technology, cybersecurity, actuarial, operations and customer protection.
• Work closely with Board, legal counsel, compliance, risk, actuary, Shariah advisors and external auditors.

2. Build the Company From Scratch

• Recruit and lead the founding team across finance, compliance, risk, actuarial, technology, underwriting, claims, operations, product and customer service.
• Set up the operating model, policies, controls, reporting cadence, decision rights and execution rhythm.
• Build a culture of ownership, speed, clarity, truth-seeking and accountability.

3. Product, Underwriting & Customer Proposition

• Build takaful products that are simple, fair, Shariah-compliant, digitally native and commercially viable.
• Own the customer journey from quote, purchase, certificate issuance, servicing, claims and renewal.
• Balance growth, pricing discipline, claims control, customer trust and long-term sustainability.

4. Technology & Digital Execution

• Partner with CTO/CISO to build secure, reliable and scalable digital infrastructure.
• Ensure strong technology governance, cybersecurity, data protection, disaster recovery and incident response.
• Drive automation and AI adoption where it improves speed, accuracy, cost and customer experience without weakening control.

5. Commercial & Capital Discipline

• Own P&L, capital efficiency, growth strategy, pricing discipline and unit economics.
• Build retakaful/reinsurance strategy and partner relationships.
• Drive distribution, partnerships and customer acquisition while maintaining regulatory and conduct standards.

Must-Have Profile

• Proven CEO, COO, GM, insurance/takaful leader, fintech leader or zero-to-one business builder.
• Strong understanding of regulated financial services, ideally insurance/takaful, banking, fintech or insurtech.
• Able to work directly with regulators, Board, auditors, actuaries, Shariah advisors and senior stakeholders.
• Hands-on operator who can build the first version personally before hiring a full team.
• Strong commercial judgement, financial discipline and product sense.
• Calm under pressure, level-headed, low ego and high accountability.
• Able to make fast decisions with incomplete information, then update quickly when facts change.
• Comfortable with ambiguity, heavy execution, regulatory scrutiny and high ownership.

We are looking for someone who:

• Finds a way instead of explaining why something cannot be done.
• Updates quickly when new facts appear.
• Chooses first-principles thinking over corporate theatre.
• Has the humility to listen and the courage to decide.
• Can operate with intense focus without creating chaos.
• Builds trust with regulators, customers, employees and shareholders.
• Is willing to get into the details: product, claims, pricing, compliance, tech, hiring, customer complaints and cash flow.

Not Suitable For

• Traditional corporate leaders who only manage through committees.
• Insurance executives who cannot build digitally.
• Startup operators who underestimate regulation.
• People who need a large team before taking action.
• High-ego leaders who cannot take challenge from regulators, Board or technical experts.
• Leaders who chase growth without controls, capital discipline or customer protection.

Success in First 12 Months

• DITO application submitted with a credible Board-approved business plan.
• BNM engagement handled professionally and consistently.
• Core founding team hired across CEO office, finance, compliance, risk, actuarial, technology, underwriting, claims, product and operations.
• Operational readiness plan completed with clear owners and timelines.
• Digital takaful product, customer journey, claims model and control framework ready for launch.
• Company culture established around ownership, speed, truth, compliance and customer trust.