Kerja Sepenuh Masa Customer Care Officer, Gaji tinggi MYR 4,200 di Modeak Pte Ltd Federal Territory - Maukerja

We're Hiring: Customer Care Officer (Customer and Distributor Management)

Join our team and play a key role in delivering excellent customer service while supporting our distributor network.

Key Responsibilities:

• Professionally handle inbound and outbound calls for consistent customer experience
• Accurately document all interactions and transactions in CRM
• Resolve customer and distributor issues efficiently
• Collaborate with internal departments to resolve cross functional issues
• Escalate challenging cases to team leader
• Maintain professionalism in maintaining customer relationships

Requirements:

• Proficient in spoken and written English, additional language knowledge is an added advantage
• Bachelor's degree with knowledge of Life Insurance/Banking
• 1-2 years customer service or customer support experience in contact center environment
• Proficient in Microsoft Office and CRM systems
• excellent communication, interpersonal and problem solving skills
• Ability to work in a fast-paced, team-oriented environment

Why Join Us?

• Friendly and supportive work environment
• Career growth opportunities
• Training and development provided

Interested candidates are invited to submit your updated resume via Indeed.

Pay: RM3,500.00 - RM4,200.00 per month

Work Location: In person