jobs in Bestinet Sdn Bhd (Bestinet Malaysia)Official

Full Time Call Centre IQA Jobs, in Bestinet (Bestinet Malaysia)Official Selangor - Maukerja

Call Centre IQA

Bestinet Sdn Bhd (Bestinet Malaysia)Official

Undisclosed

Full Time

Cyberjaya, Selangor

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Working Location

  • Cyberjaya Selangor Malaysia

Job Description

Responsibilities

Call Centre IQA

Working Location: Cyberjaya, Selangor

Mandatory skills:

  • 3 years of experience in ISO or regulatory audit environments is an advantage


Key focus:

  • Call centre background (SLA, CSAT, AHT, complaint handling)
  • Hands-on call audit & quality scoring
  • Experience in RCA, improvement plans, and coaching agents
  • Able to analyse data and drive quality improvement with Operations




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