Kerja Sepenuh Masa, CCE Customer Insights Dashboard Developer Intern di Civil Service College - Maukerja

What The Role Is

You will be interning with the Communications and Customer Engagement (CCE) Department. At the end of the internship, you will have developed a centralised customer insights dashboard that enables CCE to make data-driven decisions for capability building and service improvement. The dashboard will:

• Integrate with existing Gather infrastructure and consolidate data from multiple sources with automated updates
• Provide actionable insights for shaping interventions and capability-building initiatives
• Enable stakeholders to generate insights reports efficiently through self-service functionality
• Be stable, well-documented, and maintainable for future enhancements
  
  

What You Will Be Working On

Build a centralised customer insights dashboard that consolidates learner enquiries and agency needs from multiple sources to enable data-driven decision-making for capability building and service improvement.

• Collaborate with the CIE and CX team and key stakeholders to scope out dashboard requirements and identify key insights that drive intervention decisions.
• Study data schemas across diverse data sources (Gather case logs, email records, meeting notes, ad-hoc requests) to develop core datasets that power the customer insights dashboard.
• Process and transform data from multiple sources using Extract, Transform, Load (ETL) concepts to ensure data quality and consistency, integrating data from sources like Gather infrastructure and agency feedback.
• Establish database structures to store historical data and support trend analysis overtime.
• Build dashboard using Tableau to develop and automate trend analysis and visualisations to enable internal key stakeholders to self-service and track performance metrics to guide decision-making.
• Develop frameworks for categorising and tagging learner enquiries and agency feedback to identify recurring themes and gaps.
• Build filtering and segmentation features to analyse insights based on relevant dimensions (e.g., agency, category).
• Participate in user acceptance testing and conduct briefings/training sessions for CIE and CX team and stakeholders on dashboard usage.
• Assist in the operationalisation and roll-out of the dashboard, including documentation and user guides.
• Support CIE team in documenting business requirements for CRM system conceptualisation and provide input on data capture and analysis needs (as needed).
  
  

What We Are Looking For

• Final-year university student
• Studying Computer Science, Information Systems, Data Science, or related field
• Minimum GPA: 3.5/5.0 or equivalent
• Strong problem-solving and analytical thinking
• Excellent communication skills for stakeholder engagement
• Ability to work independently and manage time effectively
• Attention to detail and commitment to quality
• Adaptability to changing requirements
  
  Essential Skills:
• Full-stack development (Python/JavaScript)
• Data visualisation libraries (Streamlit, Dash, or Tableau)
• Database management (SQL/R/Python)
• UI/UX design basics
• Version control (Git)
  
  Bonus Skills:
• Government cloud deployment experience
• Experience with data analytics dashboards
• Knowledge of data security best practices