Kerja Intern di Ericsson Selangor - Maukerja

Grow with us

About this opportunity:

Join the Field Operation Support (FSO) team within Ericsson’s Managed Services delivery for DNB. This internship provides hands-on exposure to live telecom network operations, site access governance, and field workforce enablement supporting nationwide 5G infrastructure.

We are seeking a motivated Site Management Intern to support daily Field Operation Support activities under the Ericsson–DNB Managed Services model. The role focuses on operational tools used by Field Engineers, site access application support, and Apparatus Assignment Certification (AAC) administration to ensure safe, compliant, and SLA-driven site operations.

This position plays a supporting role in ensuring field readiness, compliance with HSSE and customer requirements, and smooth execution of preventive and corrective maintenance activities across DNB sites.

What you will do:

• Support daily operations of Field Engineer tools and platforms used for site O&M activities.
• Assist in site access management applications, including request validation, daily tracking, and coordination with site owners, safety desks, and operations teams.
• Administer Apparatus Assignment Certification (AAC) records, including sorting, verification, tracking, and controlled distribution.
• Maintain accurate records for site access approvals, certifications, and compliance documentation in line with Ericsson and DNB governance.
• Support operational reporting for site access usage, AAC status, and pending compliance items.
• Assist in document control and audit readiness for HSSE, site access, and field operation processes.
• Provide general operational support to the Field Operation Support team as part of Managed Services delivery.

The skills you bring:

• Strong interest in telecom field operations, site management, or managed services.
• Basic proficiency in Microsoft Office tools (Excel, Word, Outlook); exposure to SharePoint, Microsoft Forms, or Power Platform is an advantage.
• Good coordination and communication skills to engage with field engineers and internal stakeholders.
• High attention to detail, especially in documentation and compliance-related tasks.
• Ability to follow standard operating procedures (SOPs) and service governance requirements.
• Willingness to learn Ericsson tools, managed services processes, and DNB operational standards.

Educational Background (Preferred)

• Degree in Engineering, Information Technology, Telecommunications, Business Administration, or Operations Management.

What You Will Gain

• Exposure to Ericsson Managed Services operations supporting DNB’s national 5G rollout.
• Practical experience in site access governance, HSSE compliance, and field operation support.
• Understanding of SLA-driven service delivery, operational controls, and audit requirements.
• Hands-on experience working with cross-functional teams in a live telecom environment.