Responsibilities:
Act as first point of telephone contact for customer support requests
Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
Any other ad-hoc duties as assigned by manager
Interested candidates, please send CVs to *************
[Kayslyn Lim Khai Ling] [Personnel EA Registration Number: R1104685]
Recruit Express Pte Ltd
EA Licence No: 99C4599
We regret that only shortlisted candidates will be contacted