Kerja Sepenuh Masa, CCE Performance Dashboard Developer Intern di Civil Service College - Maukerja

What The Role Is

You will be interning with the Communications & Customer Engagement (CCE) Department.

• Collaborate with TL and CX team to scope out dashboard requirements and identify key performance metrics that drive coaching decisions.
• Study data schemas across diverse data sources to develop core datasets that power the performance dashboard.
• Process and transform data from multiple sources using Extract, Transform, Load (ETL) concepts to ensure data quality and consistency, integrating data from different sources.
• Establish database structures to store historical data and support trend analysis overtime.
• Build dashboard using Tableau with CSV upload function to develop and automate trend analysis and visualisations to enable internal key stakeholders to self-service and track performance metrics.
• Participate in user acceptance testing and conduct briefings/training sessions for TL and CX team on dashboard usage.
• Assist in the operationalisation and roll-out of the dashboard, including documentation and user guides.
  
  

What You Will Be Working On

At the end of the internship, the intern will have developed a centralised performance dashboard that consolidates CSO performance data from multiple sources into a single, intuitive view for the CX team to monitor service quality and drive performance improvements. This transforms time-consuming manual data consolidation into automated performance tracking, enabling proactive coaching and early identification of performance issues.

The dashboard will:

• Aggregate data from multiple systems automatically
• Enable performance reports to be generated in 10 minutes (vs. hours of manual consolidation)
• Provide real-time visibility into team and individual CSO performance for data-driven coaching
• Include comprehensive documentation for stability and future maintenance
  
  

What We Are Looking For

• Final-year university student
• Studying Computer Science, Information Systems, Data Science, or related field
• Minimum GPA: 3.5/5.0 or equivalent
• Strong problem-solving and analytical thinking
• Excellent communication skills for stakeholder engagement
• Ability to work independently and manage time effectively
• Attention to detail and commitment to quality
• Adaptability to changing requirements
  
  Essential Skills:
• Full-stack development (Python/JavaScript)
• Data visualisation libraries (Streamlit, Dash, or Tableau)
• Database management (SQL/R/Python)
• UI/UX design basics
• Version control (Git)
  
  Bonus Skills:
• Government cloud deployment experience
• Experience with data analytics dashboards
• Knowledge of data security best practices