Kerja Sepenuh Masa, Concierge di The Ruma Hotel & Residences Federal Territory - Maukerja

Key Responsibilities

• Provide warm, professional, and personalized service to all guests.
• Handle guest inquiries, requests, and arrangements (transportation, dining, tours, etc.).
• Offer expert recommendations on local attractions, restaurants, and events.
• Coordinate bookings for restaurants, spa, entertainment, and travel.
• Assist with luggage handling and escorting guests when required.
• Maintain strong relationships with local vendors and service providers.
• Manage special guest requests (VIP arrangements, celebrations, surprises).
• Ensure the Concierge desk is well-organized and presentable at all times.
• Handle guest complaints or issues promptly and escalate when necessary.
• Keep updated with hotel services, promotions, and local area knowledge.

Job Requirements

• Education: Diploma or Degree in Hospitality Management or related field preferred.
• Experience:
• Minimum 1–3 years in Concierge, Front Office, or Guest Relations in a 4 or 5-star hotel.
• Skills & Competencies:
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a passion for hospitality.
• Good knowledge of local attractions, restaurants, and transportation.

Job Types: Full-time, Permanent

Pay: From RM36,000.00 per year

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person